Item: Verint Voice of the Customer
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Voice of the Customer

Use Cases and Deployment Scope

We use Verint Voice of the Customer as the source for our customer satisfaction surveys across 2 retail brands.

Pros and Cons

Pros

Great support staff that is generous with their time and energy to help our internal team learn about the platform and report findings to leadership
User-friendly and intuitive platform

Cons

Would like to be able to filter survey responses by store DMA

Return on Investment

Allowed us to communicate in real time with the field to improve customer retention

Usability

As a newer user, I was able to quickly jump in and learn how to use the platform with little training. It is very intuitive.

Alternatives Considered

Unsure

Key Insights

Do you think Verint Voice of the Customer delivers good value for the price?

Yes

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Voice of the Customer go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Voice of the Customer again?

Yes

Likelihood to Recommend

Well suited for capturing detailed feedback at scale.

Verint Voice of the Customer Feature Ratings

Comments

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Adrienn Tordai
commented 21 days ago
Hi there! Thank you for your review of Verint Voice of the Customer. We're glad to hear the platform has been intuitive to use and that our support team has been helpful and we appreciate your feedback on filtering survey responses by store DMA. If possible could you share a bit more about your experience with the customer journey mapping and AB testing features Feel free to update your review anytime to reflect your most current experiences.

Verint Review