Verint Workforce Optimization and Automation for the Win!
April 22, 2022
Verint Workforce Optimization and Automation for the Win!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Much of our benefits have revolved around the automation of processes saving both the WFM team time but also our end users. It has made Verint Workforce Management a positive experience for all which assisted us in expansion to all areas of the enterprise.
Pros
- Automation
- Optimization of schedules
- Forecast accuracy
Cons
- Simplification of access rights
- More robust forecasting and scheduling abilities for outbound phone
- Simplified back office WFM
- Improved schedule optimization
- Improved service goals
- Improved agent adherence
Verint Workforce Management has a much more robust suite that allows more accurate forecasting, schedule optimization, and automation. It is also much more customizable to our specific needs.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Our ability to forecast not just inbound calls accurately but also outbound calls, chats, emails, and back-office work has allowed us to expand to all parts of the company.
We would like to begin using it in 2023.
Comments
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