Verint WFO Breaks Down Silos and Provides Best In Class Service
June 14, 2023
Verint WFO Breaks Down Silos and Provides Best In Class Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
The Workforce Optimization tool from Verint allows us to break down silos both within our departments and across the company. It provides visibility into workload demands, staffing support, and provides recommendations needed to ensure performance across the enterprise. It also automates many of our necessary scheduling processes from leave management, coaching, elearning, breaks and meals, and various meetings. For us this started in the Contact Center but it has since spread throughout the company.
- Automation
- Tracking
- Performance Management - Departmental
- Performance Management - Individual
- Branch/Retail Operations
- Integration with other systems
- Reduced Overhead Expense
- Quicker/Automated Solutions
- Increase Productivity in the Back Office
- Improved Adherence
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
We experienced tangible benefits in Collections by seeing where the best times to call were and gravitating our staff to those times. This allowed us to collect more while spending less to do it.
We have not yet used this but hope to in 2024.