Verint Workforce Management for forecasting and intraday schedule management
Updated November 11, 2024

Verint Workforce Management for forecasting and intraday schedule management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

I use Verint Workforce Management for Forecasting and intraday schedule management

Pros

  • Forecasting
  • User interface

Cons

  • Reporting
  • Adherence tracking
  • Staffing properly
  • Staffing properly
Yes, we are able to use Verint Workforce Management's forecasting for determining the proper amount of FTEs needed
Forecasting
Verint Workforce Management is an easy user interface to use

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Verint Workforce Management is a nice WFM Tool.

Verint Workforce Management Feature Ratings

Workforce Management Software Features
7.3
Time and Attendance Tracking
Not Rated
Scheduling and Shift Management
8
Payroll and Attendance Integration
Not Rated
Leave Management
Not Rated
Workforce Reporting and Analytics
5
Workforce Compliance Monitoring
Not Rated
Mobile Accessibility
Not Rated
Task Assignment and Tracking
Not Rated
Forecasting and Resource Planning
8
Staffing Forecasting and Resource Planning
8
Shift Swapping and Time-Off Requests
Not Rated

Using Verint Workforce Management

20 - Customer Service Operations
4 - Skills that are beneficial would include forecasting, scheduling, analysis, collaboration, and being detail oriented.
  • Scheduling
  • Forecasting
  • Realtime Adherence
  • Predictive analytics
  • Mobile Workforce to assist with daily tasks
It is a great tool that helps us manage the day to day Customer Service Team.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there – thank you for taking the time to review Verint WFM. We were very happy to read that you’re satisfied with the solution’s flagship features, such as forecasting and scheduling. Also, thank you for sharing your notes about the reporting in WFM. Our teams are continuously working to improve on this aspect for this solution. If you have more feedback on reporting, feel free to expand your review here on TrustRadius any time. Have a great day! Cheers

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