Self-service has increased with Verint Workforce Management
September 09, 2025

Self-service has increased with Verint Workforce Management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

For forecasting call volume and creating agent schedules.

Pros

  • Combining the calendar with the published schedule and actual activity

Cons

  • Not able to copy and paste entire periods or longer ranges of schedules.
  • Constraints with Vacation picks when seniority is involved.
  • Improved OT
Self-service has increased
Trying to improve
It’s ok but not the best

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

The user-friendliness has room for improvement. Additionally, it is difficult to find specific problems in the help section. It would be nice if it had a troubleshooting section.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your review of Verint Workforce Management. Were glad to hear that calendar optimization has been helpful. It sounds like theres room for improvement in areas like schedule flexibility and vacation planning. We appreciate your feedback and want you to know were continuously working to enhance these areas to better support your needs. As we are unable to see your name or company from this review feel free to reach out to your Customer Success team or Verint AdviceLine for a custom solution. Thank you again for sharing your insights.

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