Easy to understand
September 09, 2025
Easy to understand
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
I use Verint Workforce Management to monitor and review agents call for quality. I also use to review schedule changes.
Pros
- Schedule adherence
- Call search
- Live call monitoring
Cons
- Some search results using phone numbers
- Alerts
- Automatic reporting
- Increase in productivity with adherence
- customer experience with call quality
It has impacted in a positive way
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Comments
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