Not a fan of the UI, but overall good software | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

I use Verint Workforce Management for forecasting and scheduling

Pros and Cons

Pros

Forecasting
Scheduling

Cons

UI is lacking

Workforce Planning

Verint Workforce Management Helps us ID staffing problems before it is too late

Usability

7

Verint Workforce Management's UI is not great and cloud solutions are difficult to get reporting

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

No

Likelihood to Recommend

Verint Workforce Management's UI is not the best and dated.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi there! Thank you so much for taking the time to review Verint WFM. We are happy to hear that you are satisfied with the solution's flagship features, such as forecasting and scheduling. We also appreciate your feedback on UI usability and reporting. These are areas that we continuously work to improve. If you have specific ideas you'd like to see implemented, feel free to submit it to our Idea Portal, your CSM or join Verint Connect. Thanks again for the insights. Feel free to update your review any time. Cheers!