Love the visual queue analytics and updating FC on the fly.

Hi Marty – thank you so much for rating Verint Workforce Management so highly and leaving a review of its main features. We were very happy to read that you are satisfied with the forecasting, adherence functionalities, and automated time off approvals. Also, thank you for sharing your notes about some of the technical areas needing attention in WFM (service period management, KPI adjustments, and more). Your Verint team will work closely with you to ensure that we close any gaps standing in the way of a successful adoption. We are committed to ensuring you have a great experience now and going forward. Once these matters are resolved to your satisfaction, please revisit this review and update your insights to reflect your latest perspectives. Have an excellent day! Cheers