Item: Verint Workforce Management
Rating: 10
Author: jason holmes

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We manage all schedules and forecasting and changes to agents. Manages changes and alerts to supervisors and analysts any changes that are not auto approved. Works awesome

Pros and Cons

Pros

Manages schedules
Handles exceptions
Good reporting tools

Cons

Flexibility in goals and assignments
Additional learning resources
Connections to other users in same vertical

Return on Investment

We are too new to the platform to answer this. However, we have found areas to improve agent productivity using speech analytics

Most Important Capability

Speech Analytics

Usability

Still learning

Alternatives Considered

Calabrio Teleopti WFM

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Other Software Used

Avaya Experience Platform

Likelihood to Recommend

We are fairly new to Verint but I am very impressed with the tools and capability. I appreciate the resources Verint offers to their customers to optimize the product.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi Jason – first of all, welcome to Verint! Secondly, thank you so much for leaving a review for Verint Workforce Management and rating it 10/10. We were very happy to read that you are satisfied with your experience so far, having highlighted features like schedule management, exceptions, and reporting. Also, thank you for sharing your notes on areas for improvement. I connected with your CSMs and I understand that you have a few syncs upcoming with the Verint team where we’ll address your feedback and work toward optimizing your use of the platform. We are committed to ensuring you continue to have a positive experience with Verint WFM. Once again, thank you for your valuable input and for being a part of the Verint community. Cheers!

Verint Workforce Management New User Review