Verint Workforce Management means scheduling adherence in real time | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Scheduling and managing Supply/Demand

Pros and Cons

Pros

Schedule/activity view

Cons

Standard reporting difficult to navigate

Return on Investment

Improved Employee experience

Most Important Capability

scheduling adherence and real time

Usability

10

Easy for existing users to expand and new frontline users to put in place

Alternatives Considered

Verint Speech and Text Analytics

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Likelihood to Recommend

Productive vs nonproductive time

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi Bernie – thank you so much for leaving a review of Verint WFM and for rating it 10/10! We are thrilled to hear that you are very happy with the solution overall. Also, thank you for sharing your notes on areas for improvement. Would you be able to expand on your feedback about reporting? You can do so right here, on TrustRadius, any time. Your insights are invaluable, and we’re committed to enhancing our platform to better meet your needs. Thank you again for your contribution! Cheers