Industry Leading | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Verint is the crown jewel of WFM, but they also have Real-time Adherence and a boat load of other tools to get your NPS super high,

Pros and Cons

Pros

Allows agents to control their schedule
gives supervisors the tools to be successful

Cons

Perhaps be more partner friendly?

Workforce Planning

Long term planning is great because many places have a long hire/ramp time.

Most Important Capability

Basic Scheduling

Usability

9

Its industry leading.

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Likelihood to Recommend

For users of Macs.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi there – thank you so much for rating and reviewing Verint WFM! We were very happy to read that you are satisfied with scheduling and that you felt that you could make the most of the tool. Thank you for your note about partnership management. Our teams are continuously working to enhance our partnerships and offer a great experience. Would you be able to expand on your feedback further? You can do so either here, on TrustRadius, or by reaching out to your CSM. This will allow us to address your feedback specifically and continue to meet and exceed your needs with Verint. Thanks again for the feedback! Cheers