Scheduling and rescheduling with Verint Workforce Management | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

For Scheduling and Forecasting

Pros and Cons

Pros

Forecasting
Scheduling
Shift Changes

Cons

Time Off Bids
Time to resolution for issues

Return on Investment

The complexity on PTO bidding is an issue

Automation and Capacity

This is still in development. Direct Messenger being built up would help this a lot!!!

Workforce Planning

Yes, but we could see help.

Most Important Capability

Scheduling and rescheduling.

Usability

8

We experience issue on issue resolution.

Alternatives Considered

ASPEC Mobile

Aspect was exceeding limited

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

Other Software Used

Intradiem, Five9

Likelihood to Recommend

If you could fix time to issue resolution then the score would go way up

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi there! Thank you for taking the time to review Verint WFM. We were happy to read that you are most satisfied with the solution’s flagship features, such as forecasting and scheduling. We also appreciate your feedback on time off bids and the time to resolution for issues. Our teams are continuously working on these aspects for WFM, but we’ll also notify them of your feedback. If you’d like to add more findings to your review, you can do so either here, on TrustRadius, or by reaching out to Verint or a Verint partner you work with. Thanks again for stopping by! Cheers