Verint Workforce Management Review
September 09, 2025
Verint Workforce Management Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Currently using for Verint Workforce Management for calls, reporting, scheduling, forecasting, and call playback.
Pros
- Forecasting calls
- scheduling associates
- playing the calls back
Cons
- Verint is doing really well so far
- We are looking at adding DPA to the platform
- It is providing us improved technology around call analytics
Makes it easier for our leadership team to monitor and forecast scheduling for our customer care teams.
This is ensuring we have the right number of FTEs for our call teams and leadership groups. This will help us create more accurate budgets as we move forward.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Comments
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