Looking at the BEST - Verint Workforce Management
September 09, 2025

Looking at the BEST - Verint Workforce Management

Terrell Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

As a workforce analyst, we utilize Verint Workforce Management for scheduling, forecasting, reporting, etc.

Pros

  • Scheduling
  • Forecasting
  • Schedule Adherence

Cons

  • step by step training materials
  • Schedule adherence we regained 3 productive hours
  • Service level increase by 20%
  • Schedule allows the contact center to know what the agents are working on.
We have upcoming training for this functionality next month.
Because of Denise James and Tracey Huff have been very help with making certain we had a successful on boarding.
100% better

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Schedule Adherence gave us back 3 productive hours.

Verint Workforce Management Feature Ratings

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