Our forecasting is more accurate but not perfect
September 10, 2025

Our forecasting is more accurate but not perfect

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use workforce management to manage the staffing levels, vacations, and availability for our many contact centers. It doesn't address all of our issues.

Pros

  • Reliability
  • Integrations
  • Capabilities

Cons

  • Automation
  • Cost
  • Nickel and time
  • Training
  • 3rd party integrations
  • Our forecasting is more accurate but not perfect
We are unable to use these functions. However, it may be a training issue.
Planning does work. But doesn't seem to be accurate to what we need. Manual calculations seen to be more accurate.
Automation may be lacking. Cost is high. Verint services is expensive.

Do you think Verint Workforce Management delivers good value for the price?

No

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

No

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

We would like to automate all of our WFM processes but there seems to be a disconnect between what we want and what Verint offers.

Verint Workforce Management Feature Ratings

Workforce Management Software Features
5.7
Time and Attendance Tracking
Not Rated
Scheduling and Shift Management
6
Payroll and Attendance Integration
6
Leave Management
6
Workforce Reporting and Analytics
6
Forecasting and Resource Planning
6
Staffing Forecasting and Resource Planning
5
Shift Swapping and Time-Off Requests
5

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your review of Verint Workforce Management. Were sorry to hear that the solution didnt fully meet your expectations. We understand how important it is for WFM tools to align with your operational needs and wed love to learn more about where the disconnect lies so we can better support you. As we are unable to see your name or company from this review please reach out to your Customer Success Manager or Customer Support at your earliest convenience so that we can explore training options together. In the meantime if you havent already consider exploring Verint Academy. Its a platform where you can get access to instructor-led classes as well as find self-paced on-demand learning for Verint solutions. Feel free to update this review any time in the future to reflect on your latest experiences. Thank you again for your feedback. Cheers

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