Item: Verint Workforce Management
Rating: 10
Author: Verified User

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

In our organization, I use Verint Workforce Management for all our scheduling needs, schedule bidding for holidays and to determine future call volume for how many agents, I also use desktop and speech analytics on the QA side of the business

Pros and Cons

Pros

Dashboards
Reporting
Visibility on calendar

Cons

I think there is room for improvement in Verint Workforce Management with Reporting

Return on Investment

Increased forecast accuracy
accurate lunch and breaks

Automation and Capacity

I love shift bidding and shift swaps for holidays

Workforce Planning

great

Usability

I gave Verint Workforce Management this usability rating because I came from a program that did not have much, and now I've got the whole world in front of me

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Likelihood to Recommend

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented 6 months ago
Hi there thank you for your 10/10 review of Verint Workforce Management Were thrilled to hear that the solution has been such a valuable asset in your scheduling forecasting and QA processes. Your positive feedback is greatly appreciated. Were looking forward to supporting you in achieving business needs within your line of business. Keep up the great work