Increased forecast accuracy
September 10, 2025

Increased forecast accuracy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

I use WFM for all our scheduling needs, schedule bidding for holidays and to determine future call volume for how many agents, I also use desktop and speech analytics on the QA side of the business

Pros

  • Dashboards
  • Reporting
  • Visibility on calendar

Cons

  • Reporting
  • Increased forecast accuracy
  • accurate lunch and breaks
I love shift bidding and shift swaps for holidays
great
I came from a program that did not have much, and now I've got the whole world in front of me

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Verint Workforce Management Feature Ratings

Workforce Management Software Features
9.9
Scheduling and Shift Management
10
Workforce Reporting and Analytics
10
Workforce Compliance Monitoring
10
Task Assignment and Tracking
9
Forecasting and Resource Planning
10
Staffing Forecasting and Resource Planning
10
Shift Swapping and Time-Off Requests
10

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your 10/10 review of Verint Workforce Management Were thrilled to hear that the solution has been such a valuable asset in your scheduling forecasting and QA processes. Your positive feedback is greatly appreciated. Were looking forward to supporting you in achieving business needs within your line of business. Keep up the great work

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