Data Extraction APIs to use with existing Dashboards
September 10, 2025

Data Extraction APIs to use with existing Dashboards

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Lack of useful data and reporting capabilities for leaders

Pros

  • Newer System
  • Mobile App capability

Cons

  • Quality
  • Data Extraction
  • Reporting
  • productivity
  • improved service levels
automation and the WFM system makes this process easier but more visibility is needed.
there are opportunities with user and it is not user friendly from a leader perspective. how can verient help improve leader and team efficiencies
eWFM, system was more intuitive however there was no mobile app

Do you think Verint Workforce Management delivers good value for the price?

No

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

No

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

No

Data Extraction APIs to use with existing Dashboards

Verint Workforce Management Feature Ratings

Workforce Management Software Features
5.5
Time and Attendance Tracking
4
Scheduling and Shift Management
6
Workforce Reporting and Analytics
5
Workforce Compliance Monitoring
5
Mobile Accessibility
8
Forecasting and Resource Planning
Not Rated
Shift Swapping and Time-Off Requests
5

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there - thank you for your review of Verint Workforce Management. Were sorry to hear that the reporting and data extraction capabilities haven't met your expectations. At Verint we're committed to helping organizations drive meaningful business outcomes and we'd love to better understand how we can improve visibility and usability to support your team more effectively. As we are unable to see your name or company from this review please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can explore a tailored approach to surfacing the right data that fits your use case. Have a great day

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