The Verint support is very responsive
September 10, 2025

The Verint support is very responsive

Winston Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint WFM for scheduling, forecasting, and reporting

Pros

  • Verint has a good forecasting system
  • The Verint support is very responsive
  • Verint configurations are easy to set up and understand

Cons

  • Verint could improve the scheduling component to allow for more manual options and multi choice options
  • Verint has had a large impact in adherence tracking and agent staffing
Verint has made it easier to allow for time off requests directly from the agent
Yes the employees are able to have a more self service approach to requesting time off
At this time we are not using Verint for Capacity / long term planning
Verint's usability is easy to learn but could still be more effective in some areas
Verint is an overall better platform than Calabrio was at he time

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Scheduling agents
Forecasting Volume

Verint Workforce Management Feature Ratings

Workforce Management Software Features
8.6
Time and Attendance Tracking
10
Scheduling and Shift Management
7
Payroll and Attendance Integration
Not Rated
Leave Management
10
Workforce Reporting and Analytics
9
Workforce Compliance Monitoring
Not Rated
Mobile Accessibility
10
Task Assignment and Tracking
5
Forecasting and Resource Planning
8
Staffing Forecasting and Resource Planning
8
Shift Swapping and Time-Off Requests
10

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi Winston thank you for your excellent review of Verint Workforce Management Were glad to hear that the solution has been impactful for your scheduling forecasting and reporting needs. Your positive feedback on the forecasting system responsive support and ease of configuration is greatly appreciated. We also value your input on areas for improvement such as enhancing the scheduling component with more manual and multi-choice options. Were continuously working to refine our features to better support your operations. Feel free to update this review with more details in the future. Were looking forward to helping you drive even more meaningful business outcomes. Keep up the great work

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