Improved time management for schedule builders
September 10, 2025

Improved time management for schedule builders

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint Workforce Management for scheduling, agent time management, real time schedule adherence.

Pros

  • View Schedule/Calendar
  • Schedule Building
  • Activity Creation

Cons

  • More defined user access
  • Improved canned reports
  • PTO allotment/campaigns
  • Improved time management for schedule builders
  • Improved real time management
Improved automated time off request approvals instead of manual approvals
The capacity planning tool does not fit our needs.
Reporting, user access, customization
  • Genesys PureConnect (discontinued)
Verint is better for scheduling

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

Verint Workforce Management is appropriate for contact center environments. It would be less appropriate for back office type of work.

Verint Workforce Management Feature Ratings

Workforce Management Software Features
4.6
Time and Attendance Tracking
8
Scheduling and Shift Management
8
Payroll and Attendance Integration
5
Leave Management
5
Workforce Reporting and Analytics
1
Workforce Compliance Monitoring
1
Mobile Accessibility
8
Forecasting and Resource Planning
1
Staffing Forecasting and Resource Planning
1
Shift Swapping and Time-Off Requests
8

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