Item: Verint Workforce Management
Rating: 9
Author: Shannon Leistikow

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

In our organization, we use Verint Workforce Management for Organizational scheduling, back office forecasting, quality, performance management, DPA (desktop and process analytics)

Pros and Cons

Pros

ease of use
customization

Cons

In my experience, I think there is room for improvement in Verint Workforce Management with staffing adjustments

Automation and Capacity

made things much easier for our front line

yes, we have realized time savings as a result

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

If asked about Verint Workforce Management, I think I would tell a colleague that, in my experience, Verint Workforce Management is easy; to set up and administer, but should purchase direct and not through a third party

Verint Workforce Management Feature Ratings

Comments

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Verint Workforce Management - User Friendly