Verint - User Friendly
September 10, 2025

Verint - User Friendly

Shannon Leistikow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Organizational scheduling, back office forecasting, quality, performance management, DPA

Pros

  • ease of use
  • customization

Cons

  • staffing adjustments
  • have not yet realized ROI
made things much easier for our front line
yes, we have realized time savings as a result

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

easy; to set up and administer, but should purchase direct and not through a third party

Verint Workforce Management Feature Ratings

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