Adherence tracking and mapping
September 12, 2025

Adherence tracking and mapping

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Previously we were using a Word document to schedule about 60 people.This solution helped us be more efficient in our scheduling time. The amount of time it took us to create schedules decreased and gave the agents more flexibility and autonomy with their own schedule.

Pros

  • Create various types of shifts
  • Adherence tracking
  • Adherence mapping

Cons

  • Utilizing the schedule to approve or deny vacation request
  • The ease of creating shifts and work patterns
  • Intraday scheduling changes
  • Increase forecast accuracy
  • Reduce scheduling creation time
  • Increase agent autonomy for their schedules
Employees love being able to feel like they are in control of their own schedule.They can submit a request and no immediately.If it is approved or denied or sometimes pending instead of waiting for a manager to get out of a meeting.For example and approve the request. Managers enjoy spending less time with more mundane eactivities like approving vacation and can focus on more meaningful interactions like coaching
Managers enjoy spending less time on monday and activities like approving vacation and enjoy spending more time with more meaningful conversations like coaching
It takes a lot of training and effort to know.All the new ones is that to make one part work which then holds into another part which then rolls into another part. It would benefit from being more user friendly

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

It is great for channels that you have directly integrated into the Verint platform. For example we love having our phone system directly integrated into it Verint. It is harder to forecast in schedule when you do not have a direct integration opportunity.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 months ago
    Hi there thank you for your review of Verint Workforce Management Were glad to hear that the solution has helped streamline scheduling and increase agent autonomy youve come a long way from the Word doc We also appreciate your input on areas for improvement such as intraday scheduling shift creation or usability. At Verint were committed to helping organizations drive meaningful business outcomes and your feedback helps us continue refining the experience. If you havent already consider exploring Verint Academy it offers instructor-led and self-paced learning to help uncover capabilities. Feel free to update your review anytime to reflect your latest experiences. Cheers

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