Verint WFM
September 16, 2025

Verint WFM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Utilize Verint Workforce Management tools to report to monitor and report on performance. Utilize Queue Analytics specially to detail daily and future outlook. Utilize reports to capture scheduled activities, adherence and net staffing.

Pros

  • Reports - Net Staffing and Adherence
  • Real Time Adherence View - Quick View
  • Calendar View

Cons

  • Reporting functionality in totals of hours and minutes
  • Calendar View - click and drag feature to cover schedules is pretty difficult to use
  • improved service goals
  • improved visability
More seamless with the use of Mobile App where employees may enter their own time off information
The software is user friendly and like that the help function provides good explanations of issues

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Well suited to view employee adherence in quick view. For new users it is difficult to view day details to identify minutes vs. hours. vs. secs

Verint Workforce Management Feature Ratings

Comments

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