Verint WFM tool.
February 21, 2026
Verint WFM tool.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Verint is being used for scheduling across the contact centre for multiple skills and work types. This includes case, voice, and chat. It provides accurate scheduling and options for creating schedules based on agent and business requirements. It has a lot of potential and can be utilised to achieve optimised schedules that deliver the best business outcomes.
Pros
- Can schedule for multiple work types.
- Has dedicated options for multi chat and case backlog.
- Leaver calendar feature allows automation.
Cons
- Selecting multiple queues for net staffing.
- Better reporting extract.
- Easier to generate schedules.
- It has allowed us to bring other business areas previously not on WFM platform.
Automated time off has simplified the process and reduced the back-and-forth between team members and WFM.
This has reduced unplanned leave as team members can see which days they can have off. Improving work-life balance.
So far, we haven’t used these features as we are still working on getting all our contact data in Verint.
N/A.
This question is not applicable.
Do you think Verint Workforce Management delivers good value for the price?
No
Are you happy with Verint Workforce Management's feature set?
No
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Yes
Comments
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