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Software you can rely on
February 07, 2023

Software you can rely on

Candaceg Griffith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Viewpoint HR Management

Overall Satisfaction with Viewpoint Vista

I use the Vista software and the Viewpoint HR Management to support other user users mostly. When in need I seem to be the one everyone comes to for problem solving whether it's how the software is performing or something doesn't look right and needs fixed. Once we went to the cloud my involvement with taking care of the database was moved to Viewpoint's responsibility and left me to concentrate more on reporting and problem solving.
  • The ability to create your own user defined tables to collect data that is not already collected within the software
  • The ability for employees to manage and view their employee records and data through the Vista HR Management module along with the timekeeping piece
  • To help users manage resources and better plan equipment maintenance and purchases in the future based on past data collected
  • Figure out a way to improve the cloud speed experience for data entry users
  • More hands on and real life examples training videos not just videos of what the software can do and not give examples. I realize all companies are different but more examples for setup in both Vista and HR Management would be beneficial
  • Support not to be so vague in their email answers when a support ticket is put in.
  • Since going to the cloud the cyber risk I feel has greatly been reduced.
  • As more leaders come to realize the potential of forecasting probability they are trying to change procedures to get better more accurate numbers from the software.
  • Paperless is the goal the company is trying to achieve and slowly working towards which the software is capable of doing.
The company has integrated a few third party software to use alongside the Vista software and have seen no issues once everything got connected correctly between the two.
With more capability of data being driven from the field to the back office makes for better and faster data for those supervisors and managers to make better decisions on how profitable or not their projects are at the time they are looking at the data.

Do you think Viewpoint Vista delivers good value for the price?

Yes

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Viewpoint Vista go as expected?

Yes

Would you buy Viewpoint Vista again?

Yes

The company has made a commitment to the use of the Vista products and continue to move forward trying to implement more with the Vista HR Management. From timekeeping to onboarding in the near future we strive to look for better ways to utilize the products for our accounting and payroll purposes.