VinSolutions can do it all, if that's what you want.
October 13, 2021

VinSolutions can do it all, if that's what you want.

lane CAMPBELL | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with VinSolutions

Our auto group uses VinSolutions as our CRM across 18 locations in 3 states. We use this software to manage lead and prospecting activity for our sales and service departments. It solves issues related to poor communication, follow up and integrated sales operations across many locations. For executives, VinSolutions offers enterprise level reporting, showroom activities and lead processes. For retail managers, the multiple activity views allow us to manage our processes and results no matter how the lead is generated or concludes. We track all phone, web, chat and visit activities.

Pros

  • indicate the next lead action needed
  • offer real-time views of lead and visit progression across multiple showrooms
  • internet lead management

Cons

  • reporting. My primary sales activity report has changed twice and is far more complicated and less valuable
  • trainers seem to be too focused on how to use Vinsolutions deeply and perfectly as opposed to effectively
  • the current task-nagging process is FAR too cumbersome and requires FAR too much tending to process. Yes, I know it can be customized.
  • lead management leads to higher closing ratios
  • lead source reporting increases ROI
  • user management allows very fine tuning at the location level
I have never used a full-suite CRM with this depth prior to this experience.

Do you think VinSolutions delivers good value for the price?

Yes

Are you happy with VinSolutions's feature set?

Yes

Did VinSolutions live up to sales and marketing promises?

Yes

Did implementation of VinSolutions go as expected?

Yes

Would you buy VinSolutions again?

Yes

VinSolutions is a very deep application that can do it all, if that's what you're looking for. It is well-suited for active lead management. The reporting functionality could use some drastic simplification.

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