Q: What are Kayako's top competitors?

Desk.com (discontinued) , Freshdesk , and HelpSpot are common alternatives for Kayako.

Question 1

What is Kayako?

Accepted Answer

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Question 2

How much does Kayako cost?

Accepted Answer

Kayako starts at $29.

Question 3

What are Kayako's top competitors?

Accepted Answer

Desk.com (discontinued), Freshdesk, and HelpSpot are common alternatives for Kayako.

Question 4

What is Kayako's best feature?

Accepted Answer

Reviewers rate Ticket creation and submission highest, with a score of 7.

Question 5

Who uses Kayako?

Accepted Answer

The most common users of Kayako are from Mid-sized Companies (51-1,000 employees).