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Jennifer Carr | TrustRadius Reviewer
Updated February 03, 2016

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Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Essential

Modules Used

  • Daily Reports

Overall Satisfaction with VisitorTrack

We use VisitorTrack for new lead generation. It's much easier to connect with a company when you have an insight as to what their needs or requirements are. It also allows us to see what our competitors are interested in based on what pages on our website they spend time on.
  • The Dashboard provides at a glance website activity.
  • Being able to access contacts is a huge bonus and time saver.
  • VisitorTrack lets you see exactly what prospects or competitors are interested in based on the pages viewed.
  • Being able to create and save reports is a plus.
  • As a relatively new user, this is not an easy question to answer. I have already seen improvements (Dashboard) since I have been using VisitorTrack.
  • It would be great to see some more 'how to' video's in the help section.
  • The number of leads to our Sales force has increased since implementing the program.
  • Lead conversion is seamless.
  • Prospects who are contacted from a lead appreciate the fact that we can give them the meat and potatoes so to speak. It saves a lot of valuable time for both the client and the sales department.
I would definitely say it's user friendly. Whether a beginner or expert, you can get what you need from the program. I know from personal experience, the support and help is only a call or click away. I think support is something that should be on the front burner when deciding if VisitorTrack is right for your company.

Using VisitorTrack

2 - Marketing uses VisitorTrack to create custom reports. Triggers are used to track high value pages and automatic email reports are used as
well. Sales uses VisitorTrack to track and qualify leads. Tags are used for potential customers, existing clients and competitors. Triggers are also used to send 'Hot Lead' emails to the Sales team.

Using VisitorTrack

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reports
  • Getting contacts
  • Daily view

VisitorTrack Reliability