Vista by Viewpoint - A one-stop-shop
Updated February 02, 2023

Vista by Viewpoint - A one-stop-shop

Chris Gibbons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Viewpoint Vista

Vista by Viewpoint is being used as the primary Accounting and Job Costing software for the entire organization. It solves the need for record keeping, vendor payments, Human Resources, payroll, Billing & Collections, Cash Management, Inventory, Purchasing, Service, GL, Job Costing and Project Management. It also serves as the solutions for managing subcontractors, vendors, customers. Also, it is our main document management resource.

Pros

  • The one-stop-shop mentality has been the number one reason our organization continues to utilize Vista by Viewpoint.
  • We also appreciate the continued effort to become a more efficient platform with a shift to providing more resources for the field.
  • Lastly, we appreciate the customer support. It has come a long way in the last 10 years; however, their support has remained in line with their growth.

Cons

  • There are times, where I had a question on how to set something up because Vista is very customizable; however, it's considered billable time; so I end up having to figure it out on my own in order to avoid the added expense.
  • Sometimes I think there are too many forms in order to get something set up. There seems to be a lot of open and closing. It would be nice if some of the processes were consolidated into one form.
  • Sometimes the sales staff can be over the top. I probably get at least 3-5 sales calls from Viewpoint every month for additional features/products that they are offering.
  • The return on investment is has been keeping everything centralized.
  • The negative impact is basically the financial aspect. You are prone to increases each year.
Viewpoint is well suited for a one-stop-shop Accounting and PM Accounting software program.
Vista has been the only construction software I have used.

Do you think Viewpoint Vista delivers good value for the price?

Yes

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

Yes

Did implementation of Viewpoint Vista go as expected?

I wasn't involved with the implementation phase

Would you buy Viewpoint Vista again?

Yes

Microsoft Office 2016 (discontinued)
Viewpoint is well suited for a one-stop-shop Accounting and PM Accounting software program. I would say Vista would be less appropriate for smaller contractors who do less volume. Viewpoint offers other software programs for subcontractors or general contractors who have revenue amounts less than $10 - $20M per year or so.

Using Viewpoint Vista

100 - Operations, Purchasing, Engineering, Accounting, Estimating
10 - Experience using the software, IT basic knowledge, Accounting basic knowledge
  • Accounting
  • Operations
  • Purchasing
  • Engineering
  • Estimating
  • We have built our own operations portal with links directly to Vista
  • Not sure, but lots of possibilities
It's our basis of operation. Very likely we will continue to use Vista

Evaluating Vista and Competitors

Yes - Maxwell, we out grew the product
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I wasn't part of the evaluation process.

Vista Implementation

  • Implemented in-house
Yes - It was implemented over six months.
Change management was minimal - I wasn't involved with the implementation.
  • I wasn't involved.

Vista Training

  • In-Person Training
I wasn't involved with the training. But from what I hear it went well.

Configuring Vista

Just right for this type of product.
I am not sure. I am just a User.
Yes - we have customized the interface extensively - Very simple to do. There are lots of instructions on how to create custom fields, tables, forms, etc...
Not at the moment.

Vista Support

Support could be better. The only cases I submit tend to be known issues that are in development.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
I am not aware of premium support.
Yes - Not usually, it sometimes takes a few months for the update to be released.
Not that I can think of.

Using Vista

Very simple to use, very user friendly. Not so complicated as other ERPs. Easily trainable.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • AP Process
  • Payroll Process
  • Project Management
  • General Ledger
  • None that I know of.

Vista Reliability

Very scalable for different size organizations.
Always available. I can't recall anytime it was down that was at the fault of Viewpoint.
For the most part, forms and reports load quickly. There is a little bit of lag.

Integrating Vista

  • Procore
I wasn't part of the integration but it went fairly smooth from what I have heard.
  • Not at the moment
N/A
  • File import/export
No
I wasn't part of the integration, but I would definitely hire a 3rd party consultant to assist.

Relationship with Trimble Viewpoint

I wasn't part of the integration.
I wasn't part of the integration.
I wasn't part of the integration.
I wasn't part of the integration.
I wasn't part of the integration.
I wasn't part of the integration.

Upgrading Vista

Yes - Yes very smoothly, although we implement our own updates.
  • New interface
  • Faster load times
  • Cleaner look
  • I am not sure

Comments

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