Overall Satisfaction with Vista by Viewpoint
Vista is currently being used mainly by our office staff, but as we implement Keystyle and Viewpoint Team, it's moving across the entire company. Viewpoint itself is very customizable. We've added plenty of additional fields and some tables. Keystyle is amazing. Keystyle is allowing us to go more and more paperless, while also pushing documents directly into Vista. Team we've just purchased, so I can't go into that much, but it should be extremely helpful for our field.
- Customizable -- endless user defined fields and tables can be added, among other things.
- Paperless -- eventually, but it's definitely helping!
- Expense and invoice review process can be done from anywhere, anytime (formerly Keystyle)
- Speed of major updates and fixes could be faster. Every 6-9 months for major updates is longer than I'd prefer.
- Clearview, aka their knowledgebase, doesn't search very easily.
- Crystal hasn't been updated in eons, which clashes with one of our other programs (FAS Asset Accounting).
- Expensive! Great software, but it's expensive.
- We needed a replacement for our old, outdated software, and Vista picked up very well. Implementation did take almost a full year though.
Do you think Viewpoint Vista delivers good value for the price?
Not sure
Are you happy with Viewpoint Vista's feature set?
Yes
Did Viewpoint Vista live up to sales and marketing promises?
Yes
Did implementation of Viewpoint Vista go as expected?
Yes
Would you buy Viewpoint Vista again?
Yes
Vista Feature Ratings
Using Vista by Viewpoint
130 - Most if not all areas -- Payroll, HR, Job Cost, AR, AP, Contracts, Equipment, etc..
1 - I'm the admin for Vista. I've been running it since we went live Jan 2016. As far as skills, attention to detail and the ability to problem solve are the most important.
- Payroll
- Job Cost
- HR Onboarding
- Equipment
- UD fields have been great. They allow us to add items that we can use outside of Vista
Evaluating Vista by Viewpoint and Competitors
Yes - StreetSmarts -- Viewpoint purchased them and it was going away. We did evaluate other products but Vista suited our needs best.
- Product Features
- Product Usability
We'd probably look deeper into other products to look at future expandibility.
Vista by Viewpoint Implementation
- Implemented in-house
Change management was minimal
- Implementing wage scales
- Getting all of our processes implemented
Vista by Viewpoint Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success | Not kept informed Slow Initial Response |
There is no option for this.
Yes - They are resolved, but they usually take months. Far slower than they used to be before the publicly traded company bought them out (pre Trimble).
Using Vista by Viewpoint
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Feel confident using | Lots to learn |
- Payroll and HR are pretty straight forward and they have a pretty in depth knowledgebase
- Wage scale setup in payroll