TrustRadius
Great application and great service
https://www.trustradius.com/hr-managementVistaUnspecified7.828101
Marcia Fenton profile photo
January 26, 2017

Great application and great service

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vista HRMS

We use PDS’ Vista HRMS application for HR, benefits, and payroll for ourselves (the Lee County Clerk of Courts) and also Lee County government, airport and court administration employees. Additionally, we track benefits for retirees and twelve other agencies that utilize the county’s benefit plans. All total, there are approximately 5,000 active employees and enrollees. The clerk of courts maintains the application and develops any custom programs.
  • Vista HRMS is very flexible, it does everything we need for HR, benefits and payroll. It’s user-friendly and intuitive to use, when we roll out new self-service items our employees have no problems and require minimal training or documentation.
  • PDS has excellent customer service and support. We get answers to the majority of our questions and problems quickly, within the day that we call. More complex issues that may require PDS’ technical support are usually addressed within a few days. We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost.
  • The PDS User’s Conference is an excellent learning opportunity for training on everything Vista does, including using Crystal Reports for custom reporting. You also get to meet and talk to the executive and development staff and have direct input into the future product development.
  • The time entry features historically weren’t robust enough for our needs so we went with a separate application. We haven’t evaluated Vista’s current improvements so it may be better now. We do use the leave accrual processing in Vista though and it works perfectly.
  • Sometimes we have trouble reporting on our old historical data. PDS has improved their history and reporting on it, we need to review our data. We would like to have PDS add employer benefit costs to history though.
  • Increased efficiency for HR, benefits and payroll staff
  • Employees are very happy to have immediate access to their data
  • Our HR benefits staff saves a lot of time since we began using the employee self-service online Open Enrollment
We’ve looked at other HRMS applications over the years and PDS’ product is a great fit for us. Many of the other applications are much more expensive and difficult to install and support.
  • Self-service provides immediate access for employees

  • Open enrollment is so easy, our HR staff love it

  • Fully integrated HR, benefits and payroll information means less errors and saves time

Vista Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Vista HRMS Support

PDS has excellent customer service and support. We get answers to the
majority of our questions and problems quickly, within the day that we
call. More complex issues that may require PDS’ technical support are
usually addressed within a few days.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - As far as I know it's not available but PDS' regular support is amazing, we don't need anything more.
Yes - Yes, PDS will refer the issue to a 'tech' and usually can provide a fix to us in 1 - 3 days. The fix is then incorporated into their next scheduled update (PTF) for everyone.
We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost.

Using Vista HRMS

  • Employee self-service is easy to set up and use
  • Payroll and benefits integration works well
  • Screens are easy to navigate
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None