Item: Vonage Contact Center
Rating: 10
Author: Varun Pasan

Overall Satisfaction with Vonage Contact Center for Salesforce

Use Cases and Deployment Scope

I am using Vonage Contact Center at my current organisation and feels like a wonderful tool to connect our applicant across USA very easily and quickly.

Pros and Cons

Pros

It has multiple features which includes, group calling, chats, instant texting etc. which gives a best rating to use for.

Cons

Well, it has some texting issue on some USA number where we can not send text that says undelivered.

Return on Investment

Best tool at lower cost

Usability

I have used other similar tool in past but I feel Vonage Contact Center is the best one so far.

Alternatives Considered

Dialpad Connect

It has multiple features which includes, Phone App, group calling, chats, instant texting etc. which gives a best rating to use for. The other tool works slow and even in their phone app.

Key Insights

Do you think Vonage Contact Center delivers good value for the price?

Yes

Are you happy with Vonage Contact Center's feature set?

Yes

Did Vonage Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Contact Center go as expected?

Yes

Would you buy Vonage Contact Center again?

Yes

Likelihood to Recommend

It has multiple features which includes, group calling, chats, instant texting etc. which gives a best rating to use for. I have used other tool as well but found Vonage is the great one.

Vonage Contact Center Feature Ratings

Comments

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Awesome Tool for Calling Texting to USA