Best Calling Texting Tool for connecting with international peoples easily.
May 19, 2025

Best Calling Texting Tool for connecting with international peoples easily.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Contact Center for Salesforce

Vonage is an excellent tool for international calling and texting. I am currently working as a recruiter, and I use it. My current job requires me to work from home, so it is really easy to use, and you can use it anywhere, anytime. It is really helping me to coordinate with candidates easily regarding their application status, onboarding status, etc.

Pros

  • Again, Vonage is really helpful for me in keeping in touch with my international candidates while working remotely.
  • I have never seen any connectivity issues or login issues in Vonage, so I would highly recommend buying this product.

Cons

  • Texting issue - I am experiencing a texting issue where a small number of messages are not being delivered. Out of every 100 texts I send, about 4 or 5 fail to deliver. I am not sure what the cause is, but overall, I am satisfied with the service.
  • Well, as a recruiter, I am not sure about this. I am just a user of Vonage, which my company gave me to use as part of my job, which is to call US candidates.
Again, Vonage is really helpful for me in keeping in touch with my international candidates while working remotely. I have never seen any connectivity or login issues in Vonage, so I would highly recommend buying this product.

Do you think Vonage Contact Center delivers good value for the price?

Not sure

Are you happy with Vonage Contact Center's feature set?

Yes

Did Vonage Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Contact Center again?

Yes

Again, Vonage is really helpful for me in keeping in touch with my international candidates while working remotely. I have never seen any connectivity or login issues in Vonage, so I would highly recommend buying this product.

Vonage Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10

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