Item: Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition between departments easily, and it makes it so we can effectively manage quality and compliance.

Pros and Cons

Ease of use with interface.
Chrome extension for convenience.
Reporting.
Reliability.

Better logic with logging calls automatically.
Easier to manually save call records to an object.

Return on Investment

Improved call tracking.
Improved usability/morale.

Support Rating

I have personally not used their support, but I hear from our admin that it is good.

Key Insights

Do you think Vonage Contact Center for Salesforce (formerly NewVoiceMedia) delivers good value for the price?

Yes

Are you happy with Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s feature set?

Yes

Did Vonage Contact Center for Salesforce (formerly NewVoiceMedia) live up to sales and marketing promises?

Yes

Did implementation of Vonage Contact Center for Salesforce (formerly NewVoiceMedia) go as expected?

Yes

Would you buy Vonage Contact Center for Salesforce (formerly NewVoiceMedia) again?

Yes

Other Software Used

Slack, Postman, Zoom

Likelihood to Recommend

It works great for documenting interactions on cases and opportunities/leads in Salesforce. The reporting functionality is pretty good too if you need to look up calls or do call quality assurance. It probably wouldn't be the best tool if you are not looking to do those things, or for a smaller team - there are probably better suited/priced solutions.

Vonage for the Win

Overall Satisfaction with Vonage Contact Center for Salesforce (formerly NewVoiceMedia)