Vonage for the Win
Overall Satisfaction with Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition between departments easily, and it makes it so we can effectively manage quality and compliance.
- Ease of use with interface.
- Chrome extension for convenience.
- Reporting.
- Reliability.
- Better logic with logging calls automatically.
- Easier to manually save call records to an object.
- Improved call tracking.
- Improved usability/morale.
Do you think Vonage Contact Center for Salesforce (formerly NewVoiceMedia) delivers good value for the price?
Yes
Are you happy with Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s feature set?
Yes
Did Vonage Contact Center for Salesforce (formerly NewVoiceMedia) live up to sales and marketing promises?
Yes
Did implementation of Vonage Contact Center for Salesforce (formerly NewVoiceMedia) go as expected?
Yes
Would you buy Vonage Contact Center for Salesforce (formerly NewVoiceMedia) again?
Yes