Good product but not so good commercial support
December 07, 2022

Good product but not so good commercial support

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Panda Security for Desktops (legacy product)

Overall Satisfaction with WatchGuard EPDR

We have been using this product to protect our Windows machines against virus and intrusions.
It has been our main antivirus software in client Pcs not in servers.
Our main security problem are the Windows workstations we have and this product prevents the infection of this computers via email or other user interaction.
  • Virus prevention
  • Periodic health reports
  • New virus detection
  • Sometimes it blocks not malicious software and even if you mark it as goodware it repeats blocking it.
  • Customer care for subscribed user is not very good
  • Relation with commercial department is null, we have been trying to renew the software and it has been impossible
  • Reduced antivirus software management time
  • Improved endpoint security
  • Reduced cost of license

Do you think Watchguard Endpoint Security delivers good value for the price?


Are you happy with Watchguard Endpoint Security's feature set?


Did Watchguard Endpoint Security live up to sales and marketing promises?


Did implementation of Watchguard Endpoint Security go as expected?


Would you buy Watchguard Endpoint Security again?


It has been a very good product for us, good performance even in old computers and good protection but it has been absolutely imposible to renew our licenses.
So, even that we have been very happy with the product we have moved to another software to protect our workestations and personal computers.
It has been the first centrallyced antivirus we have had, and it is a good antivirus and protection tool, so in has improved the security of our company.
GOOD: It is a quite good produckt for Windows PCs, good protection against virus.
GOOD: It is quite light it does not consume to many computer resources even if computers are not the highest model.
BAD: It has been unable for us to contact with commercial department to renew the software

Watchguard Endpoint Security Feature Ratings

Anti-Exploit Technology
Endpoint Detection and Response (EDR)
Centralized Management
Malware Detection