WatchGuard Network Security - Great overall value excellent support.
October 27, 2025

WatchGuard Network Security - Great overall value excellent support.

Matt Torres | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • WatchGuard Network Security
  • WatchGuard Endpoint Security
  • WatchGuard Secure Wi-Fi

Overall Satisfaction with WatchGuard Network Security

We are a small non-profit hospital with a main campus and 8 remote group homes. We need to have all group homes have 100% access to resources at our main campus. The group homes have small offices with approximately 10 endpoints. Since the group homes are typical single family residences in suburban neighborhoods, we need a secured WIFI connection. We replaced small consumer based routers with T20-W wireless firewalls. With the secured WIFI coupled with out of the box BOVPN, it is the perfect appliance for the small offices.

Pros

  • Customer Support
  • Multiple configuration choices
  • Consistent updates

Cons

  • Somewhat confusing UI initially
  • Some configuration requires WatchGuard Dimension
  • Very Cost effective compared to other Firewall providers
  • Rapid Response to issues. Primarily resolved same day.
  • Rapid deployment with included WatchGuard tools.
We have migrated from on-premise WatchGuard Dimension to their cloud offering. It offers much more value due to the increased logging and reporting tools. Productivy increase due to single plane of glass administration. The only issue we had was waiting for the ability to migrate our primary Firewall to the cloud offering. During early stages of WatchGuard Network Security cloud, migration was not fully supported with possiblity of configuration loss. We waited until the full suport was available, which worked without issue.
We replaced an older Aruba WIFI with WatchGuard access points. The single plane of glass interface helps us manage the firewall infrastructure more efficiently. Since our primary firewall, remote firewalls, and all access points are WatchGuard, they work very well together.
Our HPE Aruba networks were very difficult to manage in our environment. They were an older generation that fell short of functionality. That is not to say that HPE Aruba is an inferior product, but WatchGuard Network Security provides a much better value overall.

Do you think WatchGuard Network Security delivers good value for the price?

Yes

Are you happy with WatchGuard Network Security's feature set?

Yes

Did WatchGuard Network Security live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WatchGuard Network Security go as expected?

Yes

Would you buy WatchGuard Network Security again?

Yes

We recently had an issue with our Microsoft patch management that resulted in severely high bandwidth usage. We reached out to Microsoft, for support, which was useless. WatchGuard Network Security helped us create a firewall rule to fix the image the same day. Customer support is US centric and quick to respond. Support team is very friendly and knowledgeable.

WatchGuard Network Security Feature Ratings

Identification Technologies
9
Visualization Tools
8
Content Inspection
9
Policy-based Controls
10
Active Directory and LDAP
10
Firewall Management Console
7
Reporting and Logging
9
VPN
10
High Availability
10
Stateful Inspection
10

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