TrustRadius
WatchGuard Network Security is a network security and firewall software. WatchGuard includes secure Wi-Fi, multi-factor authentication, and network intelligence products and services designed for SMB’s.https://media.trustradius.com/product-logos/5W/jq/VAPTVJ0UKFRX.JPEGWatchGuard TechnologiesWatchguard Security as MSP solution2019-09-05T17:36:08.361ZCurrently, we utilize WatchGuard Network Security as the key component for both of our offices. We also resell and recommend WatchGuard to our clients and support approximately 50-60 deployed scenarios as the solution for network protection and security, through hardware and the integrated security such as DPI, AV, Webblocking and so much more.,URL Filtering: Extremely effective for blocking of questionable content and protecting from phishing sites.
Antivirus: Our clients have seen far fewer active threats when a WatchGuard Network Security Device is in place.
Data Loss Prevention: A valuable tool for our clients who require more security when it comes to metadata and personal data leaving the network.,It would be great to have a migration tool to HELP between competitor products to attempt to migrate a configuration so that time and client money is saved when moving into a WatchGuard Network Security deployment.
Remote deployment is inconsistent i.e. setting a configuration ahead of time for the device to implement when it powers on and dials home. Would like to see this developed more and with more capability for complexity.,10,WatchGuard Network Security has had a significant ROI for our business strategy as a whole. The products are reliable and solid which leads to less compromised clients leaving us more time to work on future growth with those clients rather than constantly being reactive.
Using WatchGuard Network Security as our primary option for clients means a greater knowledge and comfort level of the product for my staff and less time spent cross-training with different vendors, meaning my staff stays far more productive overall.,We are a WatchGuard Network Security partner.,9,10,Simplified licensing has made a complete business case for WatchGuard Network Security products for us. We utilize this strategically in our discussion with clients as to their motivation to transition from their existing solutions and have been very successful helping them realize the business and financial case for themselves.,Tracy AtwoodWatchGuard Network Security offers worry-free setup, protection, and management of critical networks.2019-08-12T19:55:02.571ZWe utilize WatchGuard equipment and their Security Suites in our main office, as well as deploying it on-site for all of our IT customers. Our primary role is working with criminal justice agencies, and WatchGuard products serve many of the appropriate needs. Their firewalls are FIPS 140-2 compliant and offer a full range of services that will maintain compliance with federal CJIS and state policies regarding the access and transmission of criminal justice information (CJI).
Their assortment of proxy policies and security services ensure that our criminal justice networks are safe, secure, and controlled. They utilize multiple layers of threat detection to protect their critical/sensitive data. And with many criminal justice networks requiring two-factor authentication for mobile devices, WatchGuard now offers their integrated AuthPoint service, which can easily provide this service to agencies without requiring them to invest in third-party tokens/services to make it happen.,WatchGuard AuthPoint allows CJIS-compliant MFA for mobile devices.
Layered security services can easily block threats from several different angles.
Easy-to-use system manager makes building policies and interpreting them very easy.,WatchGuard Cloud features have room to grow. I would love to see it fully replace the need for Dimension or WatchGuard Server Manager.
AuthPoint support for third-party tokens (for agencies that already own them) would be a nice addition.,10,Compliance with federal and state regulations for the transmission of CJI.
Ability to centrally manage almost 50 sites with ease.
Worry-free security for criminal justice agencies.,8,9,It's a very straight-forward process. I can get a device into my customer's hands with a Total Security Suite already attached, which can be good for 3-years running. Nothing to worry about or manage. And once the time to renew comes up, a notification comes through a number of channels (including WatchGuard Cloud, notifications on Firebox System Manager, and email from partner channel managers as well), to ensure that license renewal is easy. Once a renewal is purchased, it is simply applied to the device in the WatchGuard account, which is literally a copy/paste maneuver, and everything is handled.,SonicWall NSA Series and SonicWall TZGreg College10+ yrs experience with hundreds of Fireboxes, WatchGuard review2019-08-02T19:23:22.336ZAs a network security architect, it is my job to design NIST SP-800 cybersecurity framework hardened network layer security solutions. These strategies are combined with a comprehensive cybersecurity kill chain plan inclusive of email, network, phone, printer, cloud, server, and endpoint layered defense strategies. As part of the design decision, technologies that consistently have extremely high efficacy while having a low TCO are absolutely essential for this solution to be manageable, effective, and affordable. WatchGuard has been our choice for network layer protection for more than 10 years. We also use their endpoint protection agent technologies and authentication solutions. In doing so, we have been able to deliver high levels of security effectiveness at an affordable price to organizations ranging from one user to 500 users.,WatchGuard System Manager and centralized management is the key to low TCO
Security solution efficacy is critical. A solution that is only 95% effective is not good enough.
Partner support is good and enables us to be able to deliver quality solutions that are consistently functional
Partner enablement. WG focuses on the channel as they know that the skill of the integrators is what makes the difference between a default appliance and an effective security solution,Partner communications on technical issues. For example the undocumented feature of SDWAN hidden route. There is still no documentation on that.
Too infrequent communications about high incidence technical support issues. We do not want to have to be encountering known issues and then having outages or problems that we then have to put in tickets about.
Pay attention to your most highly technical partners, not just those that sell a lot of equipment. The highly technical partners can and do provide very usable feedback that can make the products better.
WG wants partners to build relationships with people inside WG so we can drive solutions to problems, but too frequently, we get no response to emails sent to the proper internal resources about legitimate issues.,10,Our business is very WatchGuard-centric and we value our relationship with WatchGuard more than any other manufacturer
Fireboxes comprise the CORE of everything we do in terms of network layer security. So you literally cannot do a secure environment without a Firebox. Therefore, nearly every single client we have or ever have had has Fireboxes.
We have been able to consistently prove value by our network layer security techniques we implement on Fireboxes. We are able to have a viable SIEM logging solution and security incident alarm notifications because of Dimension.
Many of our largest and most valuable customers have come to use through WatchGuard partner finder
WatchGuard has sometimes very poorly executed aspects of their marketing plans or technologies that have cost us business. For example, they solicited our customers on behalf of competitors repeatedly. WG's wireless technologies were very poorly executed during the controller to wifi cloud transition period for about a couple years. This caused us major problems which caused us to walk away from WG wireless for that time.,We are the WatchGuard network security partner.,10,Consolidated security services in two major service package flavors does provide simplified solutions offering. This model has worked well. Please continue with that.,SonicWall NSA Series, NETGEAR Insight Instant VPN Routers, Cisco 3504 WLAN Controller, Cisco ASA and Fortinet FortiGate,5,5,Fireboxes ARE the network
Fireboxes provide all the hardcore network layer security we need
WatchGuard technologies represent a comprehensive ecosystem for network layer security, visibility, awareness and monitoring,We were one of the first organizations to use autoblocking technologies. We have been using that innovation successfully since 2009.
We are one of the only WatchGuard partners in the entire world that successfully uses Fireboxes for hardened network layer security microsegmentation and intra-VLAN packet inspection which creates a network security layer at the endpoint level
We use real time alerting for all network layer security type issues that we think we should know about in real time. As such, we can offer clients a security operations center type of service.
We review all network security reports for all client sites weekly and are able to identify trends, areas for further investigation, or areas of configuration changing,For any prospects that contact us, we will use WatchGuard solutions to provide them the most security effective and cost effective cybersecurity kill chain solutions available in the SMB space.
We plan on using DNSWatchGo and the Access Portal technologies more.
We plan on using WatchGuard's MFA solution AuthPoint more than we are using it now.
We also think that WatchGuard has worked out the bugs in their Wifi Cloud solution and it is now a mature product worth adopting.,10,Trend Micro Cloud App Security, Trend Micro Smart Protection Suite, with XGen, Trend Micro Mobile Security, Trend Micro Worry-Free Business Security, Microsoft Office 365, ASG-Remote Desktop, Self Service Reset Password Management, Acronis Backup, Kaseya Virtual System Administrator (VSA), 3CX Phone System, Yubico,Yes,Price
Product Features
Product Usability,I would have stopped wasting my time reviewing other manufacturer's products.,Third-party professional services,Yes,Change management was a major issue with the implementation,Educating users and executive management that network layer security is an absolute necessity
Educating users and executive management that whitelisting websites that they want to access is not only unnecessary but an incorrect security approach
Educating users and executive management that the Firebox and our security is not the problem. In many cases, the website developers of websites that they access are not maintaining secure website hosting or they are simply utilizing insecure methodologies. And that is the true source of the issues.,Online training
In-person training
Self-taught,10,7,After 15+ years of experience with Fireboxes and having successfully trained 10 engineers to be successful supporting and managing Fireboxes, the only way to correctly and adequately learn Fireboxes or any other network security appliance is very heavy experiential effort. You must read the training manuals for Fireboxes, but you must also then spend a very significant amount of time with ANY network security appliance in order to be able to correctly and thoroughly use the solution for security efficacy. Very few people are going to have the skill to organically develop network security strategy on their own. Therefore they should partner with a highly qualified WatchGuard partner and then spend the time to learn how to use the product in order to maintain the security solution and strategy that their partner has implemented. It is actually better if managing network layer security is outsourced to a managed security services provider.,Yes,Yes,Because of the quality of our skills as a top tier WatchGuard partner, we are able to have highly sophisticated and valuable interactions with WatchGuard top tier support. In the last few years, WatchGuard has really dramatically increased the skill of their support technicians at all levels. Part of it is due to the high quality of their internal training and the skill of their internal trainers. Part of it is due to a concerted effort by support executive management Shari McLaren to improve support. They have succeeded.
As long as we are asking questions of WatchGuard partner support that is within the scope of what is appropriate to ask them about, we are always able to have more than adequately sophisticated conversations about whatever the technical problem is. This results in problems being solved.
Literally, in 25 years of being in the IT industry, I have not had this experience with any other manufacturer of software or hardware.,10,Firebox System Manager and Firebox Policy Manager are the essence of effective troubleshooting, monitoring, configuration auditing, and configuration management. 98% of breaches occur due to a misconfiguration. Firebox Policy Manager, in the hands of a skilled network security architect can reveal network layer security misconfigurations faster than any other solution on the market. As such, it also eliminates network layer security misconfigurations.
Dimension is an excellent visibility product
WatchGuard's network discovery product is extremely helpful and easy to use,There are areas of Policy Manager where no import/export or reordering function is available. This feature has been requested for years, but WatchGuard has not invested effort into improving Policy Manager. They are trying to move to WatchGuard Cloud. Unless they provide feature parity at least, then WatchGuard Cloud will never be able to replace WSM.,Yes, but I don't use itFelicia KingWatchGuard makes managing complex security solutions easy!2019-08-06T21:00:37.312ZWe use WatchGuard firewalls across the entire organization for all of our clients as a tool in troubleshooting but also much much more. Their Traffic Monitor tool shows real-time network traffic to help us troubleshoot connectivity, security threats, and do general monitoring. I can search in real-time the logs for username, IP address, ports, or even websites. It also shows allowed, blocked or dropped packets in real-time. No more packet captures! This is just one of their amazing tools built into their Total Security Suite stack. Another great tool for us is DNS Watch which checks DNS queries to block malicious sites and redirects those users to educational videos. DNS Watch solves the problem of users clicking on things they shouldn't and also saves us time on not having to educate the end-users on security best practices. Easy of use and their amazing tech support is the icing on the cake. I can't tell you how many times I get into other firewalls and had to dig and dig to find a setting or re-engineer the wheel to fix something simple. Everything is where it intuitively should be in my humble opinion and also their tech support rocks!,Layer Security Stack
World Class Amazing Tech Support
Complex Solutions made to be easily managed,The ability to add identification of applications through some type of submission process on the Application Control feature.,10,Blocking bad websites has saved many of our clients from any infection which saves time and money from a business being down and needing files restored perspective.
Automatic end user training has saved time not having to go onsite to do it ourselves.
Traffic and Security Reports that we use with clients to show them employee usage, blocked security threats, and growth projections.,We at Echopath are Gold Partners and implement many WatchGuard products for our clients. I rarely have had to use WatchGuard support for implementations because of their great training materials, support documentation, and ease of use for their products.,10,10,Actually, there are 2. Basic and total security suites. They both are good stacks depending on what client and their environment. Some just need basic protection and other clients need more reporting, HIPAA/PCI compliance, DNS filtering, etc. With having 2 options some companies don't want to pay for things they don't need and other companies will pay for the extra security so again just depends on the environment. I will say WatchGuard has made it as simple as it can be to make that choice.,Cisco ASA, Cisco Meraki MX Firewalls, SonicWall TZ, Fortinet FortiGate and pfSenseJoshua ChurchwellWatchGuard has my back!2019-09-14T18:11:34.704ZIt is currently being used across the entire organization. We have the reporting feature that is set up. We also have the policies on the firewall set up. The business problem that it addresses is making sure that our network is safe and secure. We have reporting to verify what is happening in our network. Also, it can limit the network bandwidth per user as well as show where users transverse on the network and in the Internet. That way we can do things like be proactive with helping them if they click on the wrong websites that might exploit their computer.,Their training is phenomenal.
The support for their partners is excellent. One of the best companies that I've been involved with to support us.
The product is amazing. I've been a partner with other security companies and by far WatchGuard has excellent technology and it's easy to use. But not only is it easy to use but it makes sense when you configure it.
Their customer service team is awesome. I recently have to call in and everyone was very professional and very friendly.,The training is great. I know they are updating their training videos. I did like how the networking certification had videos that were broken up and condensed into a smaller video instead of a large one. The wireless training had long videos and if it was broken up it would have been easier.
Having the coursework ready for the certification.
For the training certifications to have the video easier to rewind 10 seconds back or 15 seconds back. Right now there is no button that allows us to rewind the video in that fashion.,10,In the future it will provide us a better way to give better value to our customers through the reporting feature.
We will be able to provide better security and support for customers.
Since WatchGuard has such great training we will also be much more knowledgeable and provide again better customer service and support to our customers.
The product is easy to use and easy to understand which in turn allows us to provide better support.,We are currently a security partner and are happy to be a security partner with WatchGuard.,10,10,It definitely has benefited our organization. Having everything bundled together makes it so much easier. Especially the reporting and management capabilities are by far very excellent.,SonicWall Capture Advanced Threat Protection (ATP) and SonicWall Capture Security CenterLaine KohamaWatchGuard - the Linus security blanket you always wanted - and need.2019-09-14T17:54:12.667ZWe use WatchGuard Network Security both internally and for corporate clients. The range of security services, product range, configuration flexibility and ROI makes WatchGuard an outstanding choice.,Sufficient product range for SMB through large Gov't / Corporate
Easy to configure and maintain, reasonable ongoing subscription costs with flexible support options
Product availability - in stock or withing days for delivery
Top tier support when you need them.,Built in wireless devices have occasionally been problematic (ex T35-W series)
# 1 would be the ability to copy a base configuration easily from one device to another (policies)
Would like to see technical re write exams elongated, three years currently is just to short - min 5 yr would be reasonable, with all the certifications by other vendors this places undue/un-needed burden on the reseller. demand upkeep webinars instead.,9,Provides clients with a sense of high security and knowledge feeling they are better protected
Recurring revenue from subscriptions has added to the bottom line (roughly a 5% bump)
Providing support for a single quality product (long term brand loyalty) adds value for ease of use and training from a technical standpoint, low learning curve
Having a range of products allows us to match client need and budget without moving brands,We are a partner,8,8,Current packaging is easy to understand and price. Some vendors offer so many minor options it becomes a messy confusing way to purchase and often leads to mistakes. WatchGuard has the basic and total security licensing for all devices, perhaps adding a third to stretch out the current "buy it all or just get the minimum" would be an idea.,Cisco Meraki MX FirewallsPaul RoseWatchGuard Review2019-09-13T16:50:00.719ZWe are using it currently in our own organization as our primary firewall, wireless, and VPN solution. We are also using them for some of our clients with managed services.,Enterprise level security.
Price-point accommodating for small to medium-sized businesses.
Ability to have integrated 2-factor authentication platform.,More traditional-style ACL list for firewall rules.,10,A very positive return on investment as we are providing more and more managed security services, and their products fit in well with our framework.,We are a WatchGuard Partner ourselves.,10,7,The licensing makes it simple, and you know ahead of time what you are paying for.,Cisco ASA and Fortinet FortiGateRandall EWatchGuard Firebox's Single Pane of Glass Dashboard Improves Perimeter Protection2019-09-11T15:14:55.367Zi3 Business Solutions is a technology managed services and security provider in West Michigan. We are a WatchGuard partner using the WatchGuard Dimension Dashboard to monitor or manage over 100 Fireboxes for our clients. The Dimension Dashboard single pane of glass allows us to improve and tighten cybersecurity for clients in a standardized, consistent, and efficient manner.,The WatchGuard Firebox flags and prevents bot attempts on clients' network.
The WatchGuard Firebox provides layers of protection using best of breed partners to protect clients perimeter.
The WatchGuard Firebox can be centrally managed on a single pane of glass or dashboard allowing for centralized and efficient updating of security profiles.,With the proliferation of IoT and VoIP, managing network traffic priority and access can be a challenge due to the WatchGuard Firebox' tight security.,10,The WatchGuard Firebox Dimension Dashboard provides i3 Business Solutions centralized and immediate access to monitor and manage UTM - Firewall protection for our clients.
The WatchGuard Firebox standardization and selection allows i3 to have multiple UTM - Firewall specialists as opposed to a single specialized tech.,i3 Business Solutions is a WatchGuard Firebox partner and specialist.,10,10,The WatchGuard Firebox bundling of best of breed applications and licenses allows for simplified threat protection execution.,Fortinet FortiGate and Cisco ASAMichael RitsemaWhy WG and Me?2019-09-09T14:44:39.283ZWe are a reseller and we use it as our first line firewall in all our clients as a security and firewall/router.,Very intuitive GUI.
Dimension server for managing the client's activities and logs is simple and responsive.
WatchGuard support both from a re-seller information perspective and from a technical support perspective. We, as Advanced Office Solutions, feel very well supported.,Although Dimension Server is great, it is simple. More reporting, more in-depth capabilities, and functions would be helpful. Added trouble reports that are automated and sent to the support agent as an example.,8,In using WG as our first line and with the support that we have been getting, we have seen overall better security coverage and huge peace of mind with our technicians and our clients alike.
Saving time and money on both sides of the business to allow for that device to do the job it was designed to do and trust that it is accountable to doing it as well.,We worked directly with WatchGuard and our dedicated rep and his technical team. Developing strategies for different configs on 10 or more sites, some multi up to 250plus users to as small as 5 users. Great experience and again feel well supported.,8,8,Simple is great because a ton of manufacturers of technology try to layer and layer and layer. This complicates our client solution cycles, it makes for lots of questions and having to justify all these costs. WG does an amazing job of keeping it simple and robust.,Sophos SG Firewall Appliances, NETGEAR Insight Instant VPN Routers and pfSenseSimone UphamSimple firewall for small and medium businesses2019-05-07T20:46:22.518ZWe use WatchGuard Network Security as our firewall solution for our entire company. We have one in each of our geographic regions to allow/restrict access to the internet and other internal networks. We also use WatchGuard access points for our wireless network throughout our organization as well.,It is easy to set up and restore from a backup if needed
The web interface for the firewall is easy to navigate and use
Customer support has always been helpful and quick to respond when I needed them,Can't think of any time where there was functionality that was not there.,10,In both of our locations, we have had these firewalls for about 5 years now and neither of them are showing any signs of failing.,These firewalls where in place before I started this position. I am unsure what partner we worked with.,10,10,I believe that using the simplified licensing helps smaller companies by keeping the overall costs down and not prohibiting the use of more advanced protection features that are offered.,Palo Alto Networks Threat Protection and Cisco ASABrian WalshLong Time WatchGuard User- Great Product2019-05-07T20:32:53.209ZWe use WatchGuard at about 10 sites in our organization. The product allows to easily manage VPN's between sites. It also allows us to manage traffic via WebBlocker and other features. We have found the products to be very reliable as well as cost effective. I've also used the product in the past as an independent consultant with clients in multiple industries.,Reliable Hardware
Easy to configure
Robust Security,Better training on new features
Faster response to technical issues
More granular license upgrades,10,Greatly decreased malware penetration
Rapid VPN deployment
Peace of mind,I have worked with Dell in the past. I currently work with PC Connection. I have been satisfied with the services of both.,10,10,I am satisfied with the current license model. I think being able to chose the individual security modules may result in cost savings for our organization. With the advent of Office 365 and other hosted Exchange services, modules like Spam Filter are not needed.,Cisco ASADavid BossermanWhy WatchGuard? Because.......2019-08-27T18:39:55.067ZWe deploy WatchGaurd solutions to many of the customers we manage and monitor, from end to end, for their network infrastructure. The single-pane glass of management via the web portal is a priceless feature, which makes troubleshooting issues a lot easier.,Ease of configuration.
Ease of deployment.
Ease of management.,It would nice to have CLI access through the web GUI.,9,I have nothing negative to state regarding the use of WatchGuard solutions. The initial investment in the solution is minimal, compared to the time and money you save when troubleshooting an issue and getting support from Tech support.,We worked with our local Sales and Technical folks assigned to our company. We are very happy with the constant communication and initiative to get involved with the deals we present to them.,9,10,I have to say that WatchGuard licensing is the easiest to understand and deploy compared to other vendors.,Fortinet FortiGate and Cisco ASALuis LozadaWatch over me2019-08-27T18:20:49.621Z- Multiple SMB's. We recommend, manage, and install security (and other) solutions for businesses throughout Western Canada.
- WatchGuard security addresses the current Canadian Federal Government standards for businesses that handle personal client information.,Intrusion Detection: Cloud-based and very responsive. It helps stop malicious activity from getting within the small business Local Area Networks.
Intrusion Prevention: TDR is a very advanced prevention system that I have not seen an equivalent for with any other vendor.
Dimension-based BoVPN: it's very easy to configure, set up, and monitor.,Dimension needs to include features that were available in the Management server!
The Access Points need to have the ability to manage from the command line (for instance, in the event of firmware update failure from cloud management).
When there is an issue with a Firebox update, better communication of that issue would be appreciated (i.e. v12.4 had some issues with Policies not working properly, and we only found this out when experiencing the issue and opening a Case for it).,8,The overall cost of owning a device has been hard to justify to small businesses.
The TAG "security as a service" program has been beneficial to recommending and implementing WatchGuard Network Security. This has definitely had a positive impact.,We work with WatchGuard direct for implementation. We work with TAG for purchases. The overall service from WatchGuard has been very good.,8,9,Simplified. Managing different licensing is complex, and expirations are often overlooked. Also, the TAG "Security as a Service" simplifies it even further, since the licensing is included with the monthly cost and only has to be initially activated.,Untangle NG Firewall, SonicWall TZ, Cisco ASA and Cisco Meraki MX FirewallsRob DricklWatchGuard Review2019-08-16T15:48:02.949ZAs an IT consultant for many organizations, deploying WatchGuard gives me the centralized control, access and reporting I need to keep my clients as secure as possible. Dimension Control allows me to centrally control all of my clients border protection devices while also providing me a global view of each endpoint through TDR and Authpoint. Their MSP tools are improving on each release.,Centralized management of the entire WatchGuard infrastructure through Dimension control and reporting.
Integration of two-factor authentication for both domain and VPN logins.
WatchGuard technical support has always been a key point in using their devices.,Collective MSP reporting for clients has always been an issue. A more generalized view of an end-user's activity is often called for by my clients for a given end-user. A report that has the ability to remove "background traffic" like Windows updates. My clients would like to see a report along the lines of "user a was on facebook.com for 88 minutes, Spotify for 90" etc...
On initial deployment, the free-ware based wireless access points were problematic to the point we threw them away in lieu of another product. To this day, my clients do not want to use/trust WatchGuard wireless AP's. Tying a license to an AP, like Cisco, is why they will never be deployed. The ones in place work, don't need to be reset, and don't have a license tied to them for all of the services offered.,10,WatchGuard has always been a positive ROI for us.,We are the WatchGuard partner.,10,10,We benefit from the services bundled in the total security package. We would benefit if each service was offered (and it is) as a separate package as we would simply buy them all. Having them bundled helps.,Greg MeridethSeattle Computing, WatchGuard Technologies, PNW Originals!2019-08-09T19:18:40.623ZWe are a Managed IT Services Company in Seattle Washington, and deploy WatchGuard hardware and software across every one of our client networks. WatchGuard firewalls provide network security protection, along with a wide range of security software which can be customized and configured based on the client's specific security needs. WatchGuard Basic and Complete Security suites address security concerns from web content filtering to threat detection and response.,Easily deploy devices with standardized security configurations.
Track all managed devices through a centralized portal.
Training and product knowledge is easily accessible.
Product support and local resources at our fingertips.,Moving WatchGuard System Manager to a cloud based portal.
More options for non-hardware based solutions.,8,Reducing our client's security risks decreases our exposure as a consulting and management firm.
Being part of WatchGuard's partner program, and taking advantage of incentives increases our profitability.
Using the WatchGuard suite of products as our security platform provides our clients with piece of mind and confidence.,We purchase all WatchGuard products through Ingram Micro. Ingram Micro is a reputable distributor, Seattle Computing has enjoyed a long and successful relationship with them. We are a WatchGuard Security Partner and work with many clients deploying and implementing WatchGuard firewalls and software.,8,8,WatchGuard has simplified licensing over the years. Simplification has made selling the solution more straight forward. We were concerned about only having two security suite options, but so far it has not been a problem. Often the Basic Security suite meets all of our small business client needs. It is very clear when a client needs the Total Security package, and the value is always clear.,FortiNAC, Ubiquiti WLAN and SonicWall NSA SeriesChris NordstromWatchGuard Simplifies Network Security2019-08-08T15:53:56.768ZWe utilize WatchGuard's Total Security Suite (TSS) to protect our networks from all current threats. We use WatchGuard firewalls with TSS across our entire organization with all protection features enabled, including Reputation Enabled Defense, Threat Detection and Response, Geolocation filtering, web blocking with content filtering, and a nice, new feature known as DNS Watch.,Threat Detection and Response to defend against active malware and viruses as well as zero-day threat protection.
Web blocking with content filtering is used to prevent employees from going to websites where they will be less productive.
DNS Watch is used to prevent employees from accidentally going to websites that could insert a virus onto their computer.,I can't think of any at this time.,10,We have experienced no viruses or malware on our networks since implementing the WatchGuard solutions.,We worked with WatchGuard support directly on purchase and implementation Stellar support all around.,10,10,We like the all-in-one packaging. The only options are whether to go with their basic Live Security service, Basic Security Service (BSS) or Total Security Service (TSS). The TSS options packages all of the security benefits provided by WatchGuard, along with integrated reporting and monitoring, keeping our budget simple, which is outstanding!,SonicWall E10000 SeriesJames ChapmanWatchGuard allows us to sleep at night knowing we have best inbreed solution in place.2019-08-07T14:17:41.447ZWatchGuard Network Security is used organization-wide for approximately 200 users. Also using the Mobile User VPN and APT Blocker functionality. Utilizing the Dimension reports help use identify trends and user use behavior patterns.,Easy to implement.
Easy to manage.
Very reliable.
Great back end portal.
Great support.,Better API capabilities to Solar Winds Managed Services.,10,WatchGuard offerings align nicely to our business and compliments our product and services catalog.
It would be nicer to have higher margins on the renewals.
Love the Red for Red Trade Up options. Keeps us and WatchGuard relevant with our clients over the years.,MicroAge Technical Services.,10,10,We are all looking for the lowest cost of ownership and WatchGuard solutions deliver this for us over and over.,Fortinet FortiGateDon BruniPerfect price point and feature set for any SMB2019-08-07T14:15:16.932ZWe utilize WatchGuard across our entire organization to protect our own infrastructure, as well as client, hosted infrastructure. The problems resolved by WatchGuard for us have mainly been high security related issues such as gateway antivirus, spam filter, geolocation and many other security holes that our businesses fave. WatchGuard allows us to provide security at an affordable price.,Timely updates.
Threat detection.
Customer service.,The desktop client needs a face lift.
Logging is a pain to configure.
I’d like to see more price points in between products.,10,Positive in that we see much less threats in our network.,We resell and work directly with WatchGuard and our reseller. I will not give out which reseller we use.,9,10,No insight,SonicWall Capture Security CenterJohn LewisSecurity = WatchGuard2019-08-01T23:45:56.537ZOur WatchGuard Firewall is used by our entire organization. It addresses problems such as: protection from intrusive and destructive viruses, protecting our files from Crypto Locker, allowing us to Geo Block countries that are known virus factories. It also allows us to remote in to some of our customers and help them remotely with PC issues.,Virus Blocking
Spam Blocking
Geo Filtering,Cost
Version of their Firewall for Home Use,9,Protection from Crypto Locker Viruses
Geo Filtering out known virus factory countries,We work with Interwork Technologies for all our WatchGuard purchases. I couldn't be happier with them and their staff, they are very attentive and knowledgeable.,9,9,The licensing is very simple to understand and they have 3 tiers for you to choose from. Standard support basically just covers warranty issues so we don't choose that. We go for the Basic Security Suite which covers most everything we need.
They also offer a trade up program so we can get the latest hardware for free by only paying for a new subscription.Frank McCannWatchGuard is a hidden jewel2019-07-10T13:36:00.155ZWe offer the products to our customers as well as use them internally.,Provides enterprise functionality for mid-market companies.
Great price performance.
Redundancy is a no brainer to acquire.,More pro-active communications specific to minor issues.,9,Very favorable.,We are a partner so this question doesn't apply.,8,,it makes it very appealing and cost-effective for the small to mid-market client.,Fortinet FortiGateBryan DancerA WatchGuard Gold Partner's Praise!2019-07-10T12:53:29.744ZWe are an MSP, and we use WatchGuard equipment for our internal network and for our data center facilities. In addition, we specify WatchGuard as our first choice and recommendation for all client implementations or replacements.,Sales assistance.
Pre-sales support.
Reliability.,Technical support is substandard. The response times are WAY too long and unacceptable, even though the expertise, once we get a response, is quite good.,8,WatchGuard has had a positive effect on profitability and in making our clients' network environments more secure and hacker-resistant.,We are a gold partner.,8,,Ease of implementation and management, enhanced appeal for clients ("all included").,SonicWall TZBrad WohlanderWatchGuard... The Good, The Bad, and the Cool Little Red Boxes!2019-06-19T20:08:47.613ZWe use a WatchGuard M500 at our corporate office. We use M370s at two of our branch offices where we keep our phone and backup servers. We use T35s at 12 branch offices, and we use XTM25s at the remaining 5 branch offices. We upgrade and renew in groups, to keep from getting billed for 20 devices at one time. So the biggest challenge is keeping up with renewing subscriptions on which device, and applying the right feature key to the right device.,Support is handled particularly well, they are always polite and helpful. They make sure you are happy with the resolution. What helps me the most is you can schedule a time for support to call. I can plan to be at one of our field offices at a certain time and schedule support to call me at that time. instead of me calling them and waiting on hold until a technician is freed up.
Webblocker helps me save time blocking undesirable sites with an easy to configure list. Together with Spam blocker and Gateway Anti Virus along with there other apps, WatchGuard helps keep my users safe whether at Corporate headquarters or in a branch office.,Feature Keys and the renewing process is bulky and worrisome, especially for 20 or more boxes.
Having forgotten a password, it would have been nice if support could have remotely connected and reset password.,8,In the simplest terms they keep the bad guys out! No ransomware; very little malware. Saves us money! They do what we pay them to do. We have paid them for the last 14 years because the security works.
The only negative I can think of is that it is time consuming applying the features keys on 20 devices.,We have purchased all our devices and license thru Insight, and have been pleased with the results. I tell them what I need and (if needed) they will get a WatchGuard security specialist on the line to discuss our needs and resolve any issues. If it is just a simple renewal they place the order and it is done... All except for the feature keys...,8,7,Yes, we have 20 sites and they all use a single WatchGuard box. If we had to have multiple boxes, the expense and management of each site increase.,SonicWall Web Application FirewallTim MesserWatchGuard:a time saver2019-06-18T21:23:09.356ZWe utilize Watchguard firewall products across all of our entities. After working with multiple competitor offerings in other positions, I enjoy the approach that WatchGuard utilizes with Systems Manager. Creating firewall policies and making configuration changes is straightforward and a breeze compared to other competitors. I'm also a huge fan of the trade in program that ensures we are always on current hardware.,Ease of management with the Systems Manager tool.
Customer loyalty programs for hardware upgrades.
Top-notch security features.,Continue to make the web GUI more powerful.
Clear up the redundancy of management tools.,10,WatchGuard is essential in providing constant VPN connections between locations.
We utilize WatchGuard's network failover solution for constant connection to internet providers. This is critical as we cloud host multiple mission-critical systems.,We work with Virtual Graffiti. Steven has been fantastic at taking over our account as the previous reseller had gone out of business.,8,10,The packaged licensing isn't something new in the world of enterprise level firewall protection. In each instance, it makes the person making the purchase decisions' life easier. You are more likely to implement something that could be overlooked when things are sold a la carte.,SonicWall NSA Series, Untangle NG Firewall and pfSenseMitch DowhowerGreat products as long as you do your homework!2019-05-27T22:48:36.157ZWatchGuard performs routing, firewall, IPS, content filtering, antivirus, and antispam functions at the edge of our core network, and interconnects all of our branch offices. We also provide a mobile VPN to our users. We also utilize WatchGuard Dimension to keep track of security threats and provide the information required to meet PCI-DSS compliance standards.,Branch office VPN.
Centralized management.
Ease of deployment.,Mobile SSL VPN client needs a start-before-logon capability.
Dynamic routing (OSPF, BGP) should have better integration with management tools.,10,Previous Cisco ASA devices were difficult to manage and would experience random lockups. This problem is eliminated with WatchGuard.,We deployed all WatchGuard devices ourselves.,10,9,Managing licensing with other vendors is difficult enough. WatchGuard makes it relatively easy to determine which part number is needed to properly license the unit(s).,Sophos SG Firewall Appliances and Cisco ASAJosh PattenReliable and Complete for Small and Large Offices: Protects and Enables Data Flow -- WatchGuard2019-05-27T20:43:51.544ZWatchGuard appliances and their corresponding security features are used over a very large territorial region of the Salvation Army. My scope is divisional, managing 65 devices. We utilize several Firebox models to protect our WAN locations, as well as provide DHCP for smaller locations, content blocking, and intrusion detection. WatchGuard devices allow us to control traffic, manage content, and secure tunnel communications to centralized resources.,The availability of DHCP is invaluable for our smaller offices, eliminating the need for additional hardware.
Content blocking is crucial to The Salvation Army, as many of our clients are children and vulnerable adults.
MUVPN and BOVPN services allow access to data hosted at our organizational headquarters, to be shared across networks.,Renewal Licensing for Live Security is nearly the same as a new firewall with Live Security. Does anyone think this is crazy?
Expiration of subscription services disables web access, unless the preferences are change from the default.,9,WatchGuard firewalls are reliable, simply put. Their performance in real-world situations is exemplary.
WatchGuard support is responsive and thorough. Rarely do we suffer outages due to WatchGuard products.
Again, I would like to see a licensing renewal price structure that did not approach a brand new hardware/license bundle.,CDW is an excellent WatchGuard partner. We have relied on them since the beginning of our WatchGuard adoption. They provide pricing structures and model differentiation for our many levels of need. CDW has helped us sort out the myriad of features and model ranges that enable us to buy WatchGuard products to fit our needs.,10,10,As a Non-Profit, we are grateful for the complete product from WatchGuard. This simplifies deployment to both large and small offices. Provisioning is consistent across all models, thus reducing time and technical supervision. The features in WatchGuard devices work seamlessly to both protect and enable data flow with minimal downtime and IT management.,Christopher Stark
Windows, Linux, Mac
WatchGuard Network Security
126 Ratings
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