Webex Contact Center review
March 22, 2024
Webex Contact Center review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
End of support of HCS 12.5 and customers migrating to the Cloud.
- Easy callFlow management
- User friendly Agent/supervisor desktop
- The flexibility in the scripting part
- Some important nodes in the callflow must be dynamic
- No ROI as we are technical
We implement Webex Contact Center for customers, that are using it in daily customer operation.
Webex Calling for the telephony part. Webex Connect for the digital channels.
I don't manage this, only the Webex Contact Center part.
Webex Connect is a powerful tool to add digital channels and enrich the user experience.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes