Webex Connect

I am a property agent in the real estate industry. Webex Connect is an important tool in our daily activities because it helps us with lead management, appointment scheduling, marketing our available properties, and communicating with clients across different parts of the world. The software allows multichannel communication and messaging. It also helps automate our customer journeys and offers unlimited customization and integration options.

• Webex Connect has enabled us to automate customer follow-ups via email and SMS reminders.
• The software has enabled us to schedule property viewings at different locations, depending on the customer's flexibility and preferences.
• The use of Webex Connect has enabled us to send our available properties for sale to our target clients and investors.

Miro, Webex Webinars, SAP Sales Cloud

We've Webex Connect deployed in the customer service department and the tool has been very helpful when it comes to bettering customer engagement. It is a single interface that manages customer-business communications across multiple channels including WhatsApp, SMS, Facebook Messenger, Voice, and Apple Messages for Business. With this unification of communication, we have realized a seamless customer experience. In addition, Webex Connect has been very helpful when it comes to creating and personalizing customer journeys while the AI powered chatbots makes it possible for customer to run queries and get answers.

• We have been able to better customer engagement.
• With better customer service comes high retention and brand trust.
• Mapping and customizing customer journey is easy with Webex Connect in place.

Webex Meetings, Google Forms, Adobe Customer Journey Analytics

We use Webex Connect in our media and production industry for interactive audience engagement via live question and answer sessions, host live meetings with our teams on the ground and engage with our listeners in reserch and metrics and promote our new shows through creation and sharing of short videos. Webex Connect is fully programmable and does well when it comes to communication management and feedback collection.

• Webex Connect has enabled us to notify our subscribers about live coverages through instant messaging.
• The software has made it possible for us to reach our audiences wherever they are without struggle.
• Introduction of the software in our organisation has played great role in pre production planning such as real-time sharing of updates and sending of reminders.

Webex Calling, AVS Video Editor, DocuSign

I have been using Webex Connect for four years now. As a public outreach coordinator, I use Webex Connect to communicate with residents through SMS, WhatsApp, and even emails. This software allows me to make announcements about events and community meetings and schedule appointments more easily. Through Webex Connect, I have been able to answer community questions without being there physically.

• Webex Connect has allowed me send announcement and event reminders in real time.
• Enhanced interactions between community members and i.
• Webex Connect has allowed managing and sending messages in age groups, e.g., 18-25.

Wrike, iDenfy, Miro

Webex Connect have been able to help us to streamline and automate customer communications across different channels such as WhatsApp, SMS, email and voice and that is all from a single unified platform. It also helped us to eliminate the need to manage our multiple communication tools which helped us saving time and reducing errors. Apart from that the flow builder and APIs, which we have used to easily design personalized and automate our workflows and improved customer engagement, faster response times, and overall operational efficiency. And also helped us in a very good communication channel .

• Wait time reduced by 35%
• The customer dropping rate decreased by 29%
• Agent efficiency increased by 70 %

Zoom Contact Center

Webex Calling, ArcDrive, Atlassian Jira