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Webex Connect

Webex Connect
Formerly imiconnect

Overview

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS,…

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Learn from top reviewers

Webex Connect an easy solutions for digital channels

Rating: 8 out of 10
July 24, 2024
IncentivizedVetted Review
Our company provides support services to customers who have maintenance contracts. Communication needed to be modernized to meet new contractual requirements, part of this mod...
Continue reading
Jaime Gomes
Employee - Engineering
Solutions Architecture
Telefonica
Webex Connect1 year of experience

Webex Connect review from a Developers standpoint.

Rating: 9 out of 10
November 27, 2023
IncentivizedVetted ReviewVerified User
I have been a part of Cisco Webex Connect and other Cisco-Webex family products from an early stage in our organization. I have several clients who actually mandate meetings a...
Continue reading
Rohan Nirwan
Professional - Information Technology
Associate Developer
Think360
Webex Connect2 years of experience
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Awards

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Pricing

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Webex Connect

Webex Connect

N/A
Unavailable

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Bandwidth

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What is Bandwidth?

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

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Product Details

What is Webex Connect?

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

Webex Connect Video

Webex CPaaS Solutions - Every interaction matters

Webex Connect Competitors

Webex Connect Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

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(1-2 of 2)

Webex Connect an easy solutions for digital channels

Rating: 8 out of 10
Incentivized
July 24, 2024
JG
Jaime Gomes
Solutions Architecture
Telefonica (Telecommunications, 10,001+ employees)
Vetted Review
Reseller
Webex Connect
1 year of experience
Use Cases and Deployment Scope
Our company provides support services to customers who have maintenance contracts. Communication needed to be modernized to meet new contractual requirements, part of this modernization involves service with digital channels. WhatsApp is a mandatory customer service channel to provide 24x7 support services. Webex Connect was an excellent tool that allowed us to integrate new digital channels into the same existing service flow without needing to replace the call center platform.
Pros
  • Unique Broker for META communication
  • SMS and MMS channels
  • Flow Builder for easy and quick deployment
Cons
  • Pricing Model is too complex
  • More enterprise CRM connectors ready to be deployed
  • Bundle of committed transactions per month
Likelihood to Recommend
Webex Connect is an incredible solution for those who are looking for a single platform to integrate many digital channels by drag and drop icons in flow builder. It is based on "low code no code" concept. Do not need to be an expert to setup a basic connection and make it go live in minutes. But the commercial model is way to complex to understand and lack of predictability, it is a point need to be improved to better planing monthly costs.
Return on Investment
  • Digital Channels capabilities
  • End to End Orchestration
  • Lack of cost predictability
Usability
9
Easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together. Webex Connect has a lot of documentations available at Cisco's Web Site where the IT department can seek for self-instructed help. The platform is intuitive and offers flexibility to build different use cases.
Alternatives Considered
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
Other Software Used

Webex Connect review from a Developers standpoint.

Rating: 9 out of 10
Incentivized
November 27, 2023
RN
Rohan Nirwan
Associate Developer
Think360 (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Webex Connect
2 years of experience
Use Cases and Deployment Scope
I have been a part of Cisco Webex Connect and other Cisco-Webex family products from an early stage in our organization. I have several clients who actually mandate meetings and chat communication through Webex Connect, as they have their internal communication integrated with Cisco Webex Connect. Thus Webex Connect chats and meetings are integral parts of our daily communication process. I do have experience on multiple other Webex competitors, but I would always prefer Webex Connect for its materialistic design and UI. Apart from that, the major benefit for me on Webex is cross-platform stable application availability, which many of the competitors are not able to provide with a "stable" application.

The main work for me with Webex Connect is to create and launch automated flows which work across multiple channels, this is done on the inputs provided by Marketing teams, along with the details provided by Project management team.
Pros
  • Automated responses to customers
  • Automation of customers onboarding
  • Easy integration with existing infrastructure
  • Cross OS compatibility
  • Flow builder
  • Bot manager
Cons
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
Likelihood to Recommend
Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term.

For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.
Most Important Features
  • Bot builder
  • Appointment flow maker
  • Reporting
Return on Investment
  • The simplicity of integration of API with multiple messaging apps has increased our reach.
  • We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.
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