Your Trusted Partner`s Views
February 13, 2025
Your Trusted Partner`s Views
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
Use case: need to attend calls for our end users using orange telecom services
Problems: product allows us to connect with our customers to resolve there queries and help improve our business. Scope: we have around 45000 agents who answer millions of calls per year to resolve customer issues.
Problems: product allows us to connect with our customers to resolve there queries and help improve our business. Scope: we have around 45000 agents who answer millions of calls per year to resolve customer issues.
Pros
- Connecting the calls of our customers to correct suited agent who resolves there queries
- Customer hear simple and easy IVR services
Cons
- Agent assist feature does not have French language translation. Please add it soon
- There is a delay in response voice bot feature in Webex Contact Center
- It has increased number of callers for us by 70 percent
- No. of customers increased
- Business expanded in multiple countries
Increased customer interactions
Increased productivity of our agents and monitoring is excellent by supervisors
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes
Comments
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