Good software, really bad customer service.
March 22, 2019

Good software, really bad customer service.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Event Center

Our organization has been using Webex Event Center to deliver instructional webinars to a group of external audience for more a year now. We rely on audio broadcasts to deliver live webinars and training programs to music teachers across North America.
  • Lead generation
  • Training
  • Reliable and powerful platform. It does what it's supposed to do.
  • Tech support is responsive.
  • No way to customize the registration pages. The interface is not super modern or eye-catching.
  • Account management is abysmal. All of our questions about our invoices/request to update our subscription never get answered or get answered at a super slow rate. So far, our cases simply get passed from one agent to another, all of whom say they're not the right department to help with whatever issue we're having.
  • No cohesive account manager platform/website. We're unable to access old invoices due to the new upgrade to Cisco Commerce Express, which doesn't do much other than letting us view invoices or accept quotes.
  • Easily deliver webinars to a large audience.
Webex Event Center is a powerful software that can help you host seamless webinars. However, there are companies that offer similar products at lower prices and with much better customer service experience.
Maybe it's just our unique experience, but the trouble we are going through with getting our questions answered and our issues addressed are too much compared to the value we get from the software.

Webex Webinars Feature Ratings

Audience polling
Not Rated
Not Rated
Data exportability
High quality audio
Mobile support
Participant roles & permissions
Confidential attendee list
Branding options
Integration to Marketing Automation
Not Rated
Calendar integration
Record meetings / events
Event registration