Functional but not Excellent
October 25, 2024

Functional but not Excellent

Mark Knutson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webroot Email Security Powered by Zix

Webroot Email Security is used by our organization to act as our secure email gateway. It filters out bad emails (spam, phishing, etc.) and allows us to input specific allow & block list rules. We have this in place for the entire organization, so all emails are being filtered through this system.

Pros

  • Webroot Email Security has a message retraction feature that can pull bad emails from inboxes.
  • This platform has some fine grain filtering options to restrict emails based on originating country, confidence of spam thresholds, and even the ability to create custom rules that can go as far as to look at specific keywords in the body of an email.
  • There are ways to manipulate individual user settings, instead of just global settings, which allows for further customization.

Cons

  • I think that Webroot Email Security lets in too many bad emails and it becomes too time consuming to figure out why certain emails made it through while others didn't.
  • There is very little reporting in the tool and so it is hard for me to filter down the results beyond just knowing how many total emails came in and how many in total were blocked. For example, it would be nice to know how many emails were blocked based on different rules I have in place to see how effective they are or not.
  • There are no alerts or way for the system to tell me if a bad email made it through. Proofpoint TAP is a good example, because that platform will tell you if they let a bad email through and now it's been categorized as phishing.
  • The way that the block and allow lists are handled is a bit frustrating, because you can specify individual block and allow lists, but then you have to setup overrides and sometimes those don't always work the way you think they will.
  • There isn't a way to allow list the link protection, and I can't see any links that people are clicking on that were stopped by link protection, so I have no idea if that is doing anything.
  • About 30% of emails we receive are spam/phishing and this system has been blocking roughly 80k worth of bad emails month-to-month.
  • This tool has saved us a lot of time in performing certain actions such as removing bad emails, as it can do this more efficiently that we can do.
  • Zix is competitively priced, and so it is providing us a service for a minimal cost.
The UI has greatly improved ever since OpenText purchased the company a few years ago. However, I still occasionally run into issues using the platform and I think there are some quality of life improvements that could be made. For example, when you try to search for emails in the Tools section it only lets you filter on one field + date instead of several.
Proofpoint is a major player in this space, and I believe their product is overall superior to Webroot Email Security. However, the price is much higher for products like Proofpoint, which has made it difficult to fit that into our budget. We really like using the outbound email encryption feature of Zix, and I think that has some serious competitive advantages over something like Proofpoint, and so it is nice to have that all in one platform.

Do you think Webroot Email Security Powered by Zix delivers good value for the price?

Yes

Are you happy with Webroot Email Security Powered by Zix's feature set?

No

Did Webroot Email Security Powered by Zix live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webroot Email Security Powered by Zix go as expected?

Yes

Would you buy Webroot Email Security Powered by Zix again?

No

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Webroot Email Security Powered by Zix Feature Ratings

Secure Email Gateway
7.6
Anti-malware
10
Customizability
5
Data Loss Protection
9
Threat Detection
7
Sandboxing
7
End-to-End Encryption
10
Management Tools
5

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