In my opinion, Do Not use WEX Benefits under any circumstance
November 27, 2024

In my opinion, Do Not use WEX Benefits under any circumstance

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with WEX Benefits

WEX Benefits is the COBRA provider for my employer. We started paying for COBRA benefits through WEX Benefits once my employment contract ended.

Pros

  • Send lots of documents through the postal mail encouraging COBRA signup

Cons

  • Canceled COBRA coverage with no advance notice - no communications to us whatsoever
  • Took over $5500 of our family cash for two months of coverage and then canceled
  • In my experience, zero communication regarding billing other than small, generic email confirmation of payments
In my opinion, horrific website with poor design and usability. I think the company frankly does not care.

Do you think WEX Benefits delivers good value for the price?

No

Are you happy with WEX Benefits's feature set?

No

Did WEX Benefits live up to sales and marketing promises?

No

Did implementation of WEX Benefits go as expected?

No

Would you buy WEX Benefits again?

No

In my opinion, this company has no business being a COBRA provider. We will be filing formal complaints with appropriate government agencies to ensure that this corrupt company stops benefiting receiving cash from families and from our failed system of healthcare. I think all of the executives at WEX Benefits should be ashamed of their, in my opinion, shoddy business practices.

Comments

More Reviews of WEX Benefits

  1. Home
  2. Benefits Administration Software
  3. WEX Benefits Reviews
  4. User Review of WEX Benefits