Wex Benefits is a terrible company
December 14, 2023
Wex Benefits is a terrible company
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with WEX Benefits
Wex is the FSA administrator. The entire process is cumbersome, confusing and difficult. There is little to no support for actual employees. It seem intentionally difficult to use in order to frustrate people into not utilizing their rightful benefits. For example, I received an undated letter as follows:
"The indicated documentation or check has not been processed due to the following reason(s):
One or more of the plan options were either not indicated or were unclear on your form.
If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."
No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.
"The indicated documentation or check has not been processed due to the following reason(s):
One or more of the plan options were either not indicated or were unclear on your form.
If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."
No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.
- Wex has frustrated me and reduced my quality of life
- Wex has cost me thousands of out of pocket dollars
- I have wasted countless hours on trying to use the Wex Benefits package
Do you think WEX Benefits delivers good value for the price?
No
Are you happy with WEX Benefits's feature set?
No
Did WEX Benefits live up to sales and marketing promises?
No
Did implementation of WEX Benefits go as expected?
No
Would you buy WEX Benefits again?
No