Overall Satisfaction
- Builds Promotional Pages/Tabs Easy.
- Allows you to make changes within seconds.
- Tracks social media performance on Facebook, Twitter and Google+
- Responsive customer service.
- Great idea generators, will feed you with examples/case studies.
- More customization - Would like to have the ability to edit more without coding.
- Consumer engagement per dollar invested.
- Virality of content per dollar invested.
- Sentiment data values per dollar invested.
Product Usage
4 - Direct to Consumer and Social Media.
1 - I am the in-house manager of this software. I have a coordinator who helps every so often, but does not use the software as extensively as me.
Evaluation and Selection
I was not on a previous software package.
The other service I attended to was Social Candy. I picked Wildfire due to the customer support, ease of use of the software and because I was able to make changes on my own.
Implementation
- Implemented in-house
Training
- Online training
- Self-taught
Yes, this product was easy to learn. I would recommend this approach to others if they are familiar with the back end of website plug-ins.
Configuration
I needed to plug in my own art work, but am not advanced enough for code.
Support
No - For our purposes, we do not need a agency representative from Wildfire.
Usability
Reliability
Integration
- Social Monitoring Platforms (i.e. Hootsuite).
- Social Data Platforms (i.e. Vintank).
I am not sure.
Vendor Relationship
I contracted for a year. I would definitely recommend negotiating the price to the full extent as this is quite expensive to have.