Deeply disappointing and costly experience.
December 09, 2019
Deeply disappointing and costly experience.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with WizIQ LMS
I was interested in moving to a new online classroom so looked at various alternatives including WizIQ LMS. Their product looked good but had no recurring classes function, which is crucial for my business. They offered me their old, outdated site with this feature, which was not acceptable to me. The rep told me recurring classes could be enabled with the new classroom and so I decided to sign up.
When we paid our annual fee ($6000) and I logged in, there was no recurring classes option. I was assured this was an oversight. I received a new log-on, but now for their old platform with a connection to the new classroom. This horrible mash-up of the two sites did not represent an improvement on the simple system we currently use.
As I was within 5 days of sign up, I invoked their 30-day satisfaction policy to request a refund, but it was refused despite the fact their policy has no conditions other than whether or not the customer is satisfied. They are now ignoring my messages. I would not recommend WizIQ to anyone.
When we paid our annual fee ($6000) and I logged in, there was no recurring classes option. I was assured this was an oversight. I received a new log-on, but now for their old platform with a connection to the new classroom. This horrible mash-up of the two sites did not represent an improvement on the simple system we currently use.
As I was within 5 days of sign up, I invoked their 30-day satisfaction policy to request a refund, but it was refused despite the fact their policy has no conditions other than whether or not the customer is satisfied. They are now ignoring my messages. I would not recommend WizIQ to anyone.
- The new site looks impressive.
- Their old site is cluttered and contains more links and features than most users need.
- Total refusal to provide the refund they promise in their 30 day refund policy.
- Aggressive sales.
- Our school is now short of $6,000 that could have been invested in a system that actually met our needs.
We have also looked at Learncube, Braincert, and Blackboard and currently use Electalive. Only Electalive currently offers all the features we need, although reliability is sometimes a problem.
Do you think WizIQ LMS delivers good value for the price?
No
Are you happy with WizIQ LMS's feature set?
No
Did WizIQ LMS live up to sales and marketing promises?
No
Did implementation of WizIQ LMS go as expected?
No
Would you buy WizIQ LMS again?
No