Good service but renewal prices too high | TrustRadius

Overall Satisfaction with Brightmine

Use Cases and Deployment Scope

I use it for policy review guidance and use the templates available. I also use it for advice on ER cases and processes.

Pros and Cons

Pros

Policy templates
Letter templates

Cons

Pricing and loyalty
Clear specific advice in the advisory section - when answering questions

Return on Investment

Saved time on research

HR Guidance

Helped develop robust policies that protect the business

HR Compliance

Nothing as yet. We actively seek out advice from other sources for employment law changes.

Alternatives Considered

We haven't used anyone else yet but we were unimpressed with the renewal fees this year so would consider looking elsewhere next year.

Key Insights

Do you think Brightmine delivers good value for the price?

No

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

Likelihood to Recommend

Appropriate for drafting new policies. Less appropriate for case specific queries as the advice given can be quite vague.

Comments

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Suellen Wang
(Vendor Representative) commented 2 years ago
Thank you for your valuable feedback! We’re very sorry for your recent experience and thank you for bringing this to our attention. I will pass along your feedback to the relevant team to ensure we keep improving our product(s) and services to bring you a better user experience in the future. In the meantime, please feel free to contact us at helpdesk@xperthr.co.uk should you need any other support and assistance.