Item: TriNet HR Platform
Rating: 9
Author: Chris Marini

Use Cases and Deployment Scope

We use Zenefits for payroll, time clock management, and PTO management. The website and mobile app work seamlessly for both administration and employee use. Onboarding and tracking of all employees is simple and there are multiple reports that can be accessed at any time. Keeps everyone on the same page. I like being able to pull my entire team's info from one source.

Pros and Cons

Payroll integration with time clock and PTO
Time clock management that can be accessed by PC or mobile app
PTO reconciliation that can be separated by category

Website response time is frustrating at times
Help center is difficult to navigate

Return on Investment

Keeps payroll cost low

Usability

I really like the program and ease of use for an inexperienced person. I can complete my payroll and then create a report to track taxes and benefits for a single pay run or any timeframe I choose. Being able to add PTO straight to my pay runs is a great time saver. I can also create personal deductions for each employee.

Support Rating

They always answer my questions in a quick and professional manner. There is a lot I do not know about payroll and HR management, and the Zenefits team has handled all of it. The help section on the website is somewhat confusing, but once you submit your request, you get an email to acknowledge it and a Zenefits rep contacts you within 48 hours.

Key Insights

Do you think TriNet HR Platform delivers good value for the price?

Yes

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

Yes

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Yes

Likelihood to Recommend

Great for a company that does not have a dedicated human resources manager. Performing payroll, tracking benefits, and documenting clocked hours, including PTO, is every efficient. You and your employees will always know the complete status of their HR and payroll details. Each employee can use the mobile app and you have control of everything from your app.

Human Resources for Dummies!

Overall Satisfaction with Zenefits