1. Home
  2. HR Management Software
  3. TriNet HR Platform Reviews
  4. User Review of TriNet HR Platform
Very broad offerings a la carte & reasonably priced
November 19, 2020

Very broad offerings a la carte & reasonably priced

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

Zenefits is being used by us for payroll, benefits administration, time off, and a whole host of other areas. It is being used across the whole organization to manage things like PTO submissions, paystub viewing, corporate policies, etc. It's heavily used by HR in particular for customizing the onboarding process, hiring/firing, tracking performance improvement plans, and managing recruiting. It also addresses the issue of having to switch benefits providers when one becomes a problem from a cost or benefits perspective, though you do have to work with an outside broker in this process, too.
  • Customer service
  • Breadth of offerings
  • Cost
  • Good user experience
  • Strong business intelligence reporting
  • Great mobile app for employees to use on smart phones
  • Very thorough employee records in a highly organized fashion
  • Just takes some time to get used to knowing where everything is in the software
  • Breadth of offerings could be overwhelming for smaller businesses which might prefer a PEO
  • The app doesn't all you to work on admin tasks; only personal tasks
  • Saved us a bunch of money versus a PEO
  • Allows for lower cost acquisition of benefits
  • Saves time and money on HR administration
  • Saves money on employees entering their own PTO
Zenefits had a more complete product offering than the competitors. We previously used 2 different PEOs - TriNet and Insperity. Both were great for a smaller organization but were more expensive and came with less complete/flexible features. We switched to Zenefits around the time we hit 60 employees and haven't looked back.
It's just very intuitive. It's easy for a layperson without a lot of experience using software to pick it up and find what they're looking for. The menus are simple to navigate, and it's not difficult to find what you want quickly and get the information and/or make the changes you need within the system. The app is also very user friendly, though it lacks admin capability.
They always get back to you quickly, so I have no complaints. You will have to interface with an outsourced (3rd party) benefits company for most of your needs, and Zenefits provides little support around that except insofar as helping you identify a low cost vendor for whatever benefits you're attempting to purchase.

Do you think TriNet HR Platform delivers good value for the price?

Yes

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

Yes

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Yes

It's particularly great for benefits admin and managing time off, hiring/onboarding, PTO tracking, provision of an employee directory & org chart, mobile app usability, all benefits admin (401(k), FSA, Life insurance, Health insurance, dental, vision), ACA compliance, COBRA, etc.

TriNet HR Platform Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
10.0
Create succession plans/pools
Not Rated
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Zenefits

75 - Everyone uses Zenefits within our organization, albeit to varying degrees. Employees use it for things like PTO tracking, tax withholding, 401(k) administration, onboarding documents, offboarding documents, FSA administration, and tracking time off within the system. It also has a great directory for employees as well as an org chart for understanding the company.
3 - We only use the IT person in conjunction with the HR Director and person overseeing the HR function for the vast majority of support issues through Zenefits. As I've mentioned before, most of the admin/support required for the software is pretty minimal. Doing the math behind each choice you make is also supported by the CFO.
  • PTO
  • Benefits enrollment and admin
  • Hiring and onboarding/offboarding
  • Much more simplified PTO tracking for managers
  • Much easier to deal with hiring through a single vendor
  • Open enrollment for benefits selection by employees
  • Greater use of the employee performance tracking
  • Great use of year end reviews process
  • Possibly the customer support features
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.