Easy-to-use and cost effective CRM & Marketing Automation Tool
June 10, 2022

Easy-to-use and cost effective CRM & Marketing Automation Tool

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with zigihub

Zigihub is used as a CRM and Marketing Automation Tool. It helps our sales and marketing team to align and work together with full transparency. It helps store customer data, and outreach information and helps maintain our marketing database. We use it to send automated personalized email campaigns and track them to generate leads.

Pros

  • It automatically creates leads in the CRM out of your email campaigns
  • Helps automate follow ups and reminder emails
  • Helps you track the result of your campaigns
  • Lots of customizations available

Cons

  • The email editor tool is very basic
  • You cannot templatize your outreach with out-of-the-box designing
  • Integrations with Salesforce and Hubspot is missing
  • Its a relatively cost effective tool when compared with the other marketing automation tool available in the market
  • Helps save a lot of time in creating leads and running follow-ups campaign
  • Creates transparency between sales and marketing team
Zigihub was the most cost-effective option available in the market with most of the marketing automation features enabled.

Do you think zigihub delivers good value for the price?

Yes

Are you happy with zigihub's feature set?

Yes

Did zigihub live up to sales and marketing promises?

No

Did implementation of zigihub go as expected?

Yes

Would you buy zigihub again?

No

  1. Has a lot of scope for improvement in terms of email editor and lead management
  2. Out-of-the-box reporting features should also be made available
  3. Should provide integration with other software
  4. The user experience could be improved
  5. The tool can be made a little faster to operate
  6. Workflows, land page, and form options can be improved
The customer support team is active and reverts promptly to support requirements. However, most of the requirements takes a lot of time to get fixed.
  1. It helps automate your marketing campaigns - send emails, does automated follow-up, creates leads directly into the CRM
  2. Helps you track the performance of your marketing campaign
  3. Its a cost-effective tool
  4. Their integration with salesforce and Hubspot is missing, will require you to do it manually
  5. Their email editor is quite basic with many must-have designing features missing

zigihub Feature Ratings

6.9
Customer data management / contact management
8
Workflow management
8
Territory management
6
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
8
Interaction tracking
8
7.0
Case management
7
Call center management
7
Help desk management
7
8.0
Lead management
8
Email marketing
8
6.5
Task management
6
Reporting
7
7.0
Forecasting
6
Pipeline visualization
7
Customizable reports
8
5.7
Custom fields
8
Custom objects
6
API for custom integration
3
8.5
Role-based user permissions
9
Single sign-on capability
8
Social CRM ()
Not Rated
4.0
Marketing automation
4
4.0
Mobile access
4

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