Item: Webroot Advanced Email Encryption powered by Zix
Rating: 10
Author: Terrence Pleasants

Use Cases and Deployment Scope

Zix is being used by a department in our organization. My department is the only one in the organization that specifically provide direct services in which requires us to safeguard against protected health information. We also coordinate care with other agencies and using this allows us to communicate with others agencies securely. Problems that this addresses include, communication, safety, client care, time, availability related to the client and other resources.

Pros and Cons

Zix allows you to simply communicate with others securely without difficulty. Keyword provides a easy way to encrypt your messages without having to go through a long process.
They are available to troubleshoot problems. They are great at communicating and being available if needed regarding the product.
They provided continued services to ensure the product is working well. Frequent emails from tech support and customer services regarding feedback.

Clarity on product setup. I had difficulty with starting the package due to email not being compatible initially to the package.
Several people to talk with regarding set up. It was somewhat confusing as to who the contact was to set up package.
Difficulty to understand the set-features and understanding how to change features within the package.

Return on Investment

The impact of Zix includes quality care based on providing needed information quicker to services clients.
It also impacts comfort levels in knowing that the information is being sent is secured.
It also impacts building a trusting relationship with clients and other services by them knowing the information provided is secure and safe.

Alternatives Considered

The brand and how many other agencies use the product. Another factor was who uses the product. I also like the fact that they provide the same package to smaller agencies as they do to larger ones, with the same capabilities but at a reduced price for a smaller organization.

Likelihood to Recommend

Zix is appropriate in any setting that requires protected health information. So any exchange of personal client information like names, DOB, SS number, address or anything that could potential make this person identifiable to someone else. This would be less appropriate in scenarios in which two entities are just exchanging general information that is not protected by certain standards for example a general inquire regarding products or items.

Usability

I give this rating because it is easy to use. All we have to do is provide a keyword in the subject field and it automatically encrypts the message. So my staff tends to automatically put the keyword in case the system may not trigger the feature and not read that their maybe protected health information in the body.

Zix-got to love it!

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)